At Victoria University (VU), the institution prides itself on being a leading establishment in empowering individuals for successful futures. With a strong focus on career readiness, practical learning, inclusion, opportunity, and excellence, VU has garnered recognition as one of the top three percent of universities worldwide.
THE CHALLENGE
VU’s City Campus embodies the university campus of the future. It houses the state-of-the-art, 26-level VU City Tower in the heart of Melbourne’s central business district and legal precinct. In order to realize the university’s vision of bringing the future of learning to students, the campus needed to be designed with a digital-first approach from the outset.
This meant supporting a growing number of applications, users, and devices that would place unprecedented demands on the network. It also meant having an IT environment that could evolve to match new immersive digital technologies—all while promoting a consistent and secure user experience for staff and students, and ease of deployment for IT.
THE SOLUTION
With Cisco SD-Access, an intelligent network fabric was implemented, underpinned by Cisco Catalyst 9000 Switches, Cisco DNA Center, and Cisco Identity Services Engine (Cisco ISE). This solution provided visibility-based, automated end-to-end segmentation to separate user, device, and application traffic—in addition to the flexibility and agility possible only with a network controller-based fabric.
By facilitating policy-based automation from the edge to the cloud, SD-Access gave VU next-generation capabilities to manage its network environment. VU has been able to simplify network management, tighten security, tackle ever-increasing workloads, and embrace new digital technologies. For example, visualization of network traffic and bandwidth control is now more precise and flexible.
Instead of simply provisioning and managing devices, IT is now able to unlock the network’s full potential. The network has become critical infrastructure that can accommodate future changes, such as an increase in the number of devices or adoption of new digital services and work styles—all while promoting rigorous levels of security for VU, staff, and students.
To capture data on space utilization, VU installed Cisco Meraki smart cameras, which provided secure insights into people activity in and out of the demo space. This was amplified through deployment of Webex by Cisco devices in meeting rooms, providing an intelligent meetings solution, deep analytics on room utilization, and environmental monitoring, all in one.
Data from Cisco Meraki smart cameras and Webex devices was then integrated with Cisco Wi-Fi 6 access points and Cisco Spaces (formerly Cisco DNA Spaces) to provide a unified telemetry platform with rich insights into the use of spaces and environmental conditions.
The analytics generated through this solution were used to deploy a suite of digital services enabling a safe return to campus. This included integration of Cisco Spaces with MazeMap, delivering a rich and engaging presentation of occupancy and environmental data to students and staff, and activation of active feedback features on Webex devices to inform users if room occupancy exceeded recommended levels.
BUSINESS RESULTS
By taking advantage of the deployed technologies’ sensing capabilities, VU discovered new insights into asset performance, environmental conditions, and customer behavior that would assist with future campus design and deployment of new location-based services across the campus network. As part of the proof of concepts, VU could facilitate capabilities including:
Analytics on room occupancy and dwell time, including tracking average room occupancy vs. max occupancy. These functionalities allow VU to make more informed decisions about room allocation, enforce COVID-safe density limits and automate heating and cooling based on utilization patterns.
Analytics on who is using the campus and how frequently including student and guest presence across locations, visit time and visit duration. This allows VU to identify “dead spots” on campus that need to be activated and to measure engagement with external visitors.
Analytics on people movement, including location heat maps that demonstrate how people are moving through campus spaces. This helps inform future changes to campus design, including encouraging freer flow of people.
Analytics on device usage including calling devices, digital signage and whiteboarding. This helps VU to measure the return on investment from different devices and provides an evidence base for future investment in technology.
Analytics on audio and video call quality, including the amount of uptime and frequency of call quality issues. This provides a real-time measure of the extent to which VU’s IT environment is meeting the needs of users.
Analytics on environmental conditions including ambient noise, temperature, humidity, and air quality. This provides a real-time measure of the extent to which VU is providing a safe and comfortable teaching and learning environment for students, staff, and visitors.
Interactive campus applications that help students and staff to identify how busy spaces are and to locate on-campus services and facilities. This helps to drive visitation to on-campus facilities, such as retail and hospitality, while also providing a frictionless on-campus navigation experience.
Early trials of analytics services deployed across the campus demonstrated significant potential. VU was able to capture data that will be critical to facilitating a richer and more collaborative on-campus experience for staff, educators, and students. The data is easily accessible (including via online portal for Cisco Spaces data) and can be integrated with other systems such as MazeMap to ensure that the campus is comfortable, easy to navigate, safe, and efficient to operate.
GOING FORWARD
VU’s proof of concepts demonstrate the feasibility of using Wi-Fi data to generate insights into space utilization and drive the design of digital services that activate the campus. While initially developed at VU’s Footscray Park campus, the solution—as well as the digital services built on top of it—has the potential to play a major role at VU’s City Campus. The deployment of SD-Access at VU’s City Campus provides the underlying technology infrastructure to run the solution and associated services at scale.
