CxC Voice Broadcast Platform
Voice Broadcasting Platform (VBP) automatically calls, and connects agents with customers to deliver audio messages
Enterprise Call Centers of any size can connect with their audiences in a friendly and cost-effective way
Auto Dialer
Increase your team’s efficiency by automating the dialing process with the Auto Diler
This feature saves valuable time by automatically dialing numbers, leaving your team free to focus on engaging with prospects and closing deals
CxC Voice Broadcast Platform Modules
Answer Machine Detection
Detects answering machines (IVRs and Voicemails) at the beginning of outbound calls. If the system detects an IVR or Voicemail the system Hang-up the call
Custom Caller ID
Change the caller ID of outgoing calls from the list of Convergia DIDs assigned to the customer. The system has three custom caller ID options: Full, Pinned and By Destination
Full
Use the full list of Caller ID from the list of Convergia DID's assigned to the customer
Pinned
Select any custom caller ID from the callerid list and use same callerid until number of retries or call has not been answered by customer
By Destination
Select the callerid closest to the dialed number considering the area code and country code. If the area code is defined in the area code module, then the system will take the caller ID from the caller ID pool; otherwise it will take the caller ID from the country's caller ID list
CxC Voice Broadcasting Platform Features
Autodialing
VBP enables users to make multiple automated calls with a pre-recorded message, saving time and resources while ensuring the recipient hears the entire message
Scheduling Options
VBP provides the flexibility to schedule call times, ensuring messages are delivered at the most convenient times for recipients
Answering Machine Detection
VBP can detect when a call is answered by an answering machine and can automatically stop playing the recorded message upon detecting the answering machine’s “beep”
Call Transferring/Live Connections
Features such as call transferring or live connection options enhance customer service by allowing customers to connect directly with agents if they need further assistance after the initial automated call
VBP includes IVR systems, allowing for interactive communication with recipients and enabling them to respond to prompts during the call
To respect privacy and comply with regulations, VBP includes features to manage Do Not Call lists, ensuring that calls are not made to numbers on these lists
List Management & Messaging Customization
VBP offers list management and messaging customization capabilities, enabling marketers to segment target audiences based on various factors like gender, age group, location, language, etc
Reporting and Analytic
VBP provide detailed reports and analytics, giving users insights into the performance of their campaigns and helping them make data-driven decisions
Interactive Voice Response (IVR)
Do Not Call (DNC) Compliance
Benefits of Voice Broadcasting
Fostering Human Connection Voice Broadcasting offer a unique opportunity for real-time, human-to-human interaction. This form of communication often fosters greater trust in businesses and helps build stronger relationships with prospects. Understanding your customers’ personalities can also inform more effective marketing strategies
Preparation Advantage Voice Broadcasting allow for the use of well-crafted scripts and provide ample preparation time. This ensures that representatives are not caught off guard by incoming calls and are well-equipped to manage the conversation flow effectively
Personalized Outreach Voice Broadcasting stands out as a highly targeted and personal method of outreach. Prior research about the prospect ensures that representatives can address their specific needs and pain points during the call
Identifying Valuable Prospects Direct communication with prospects enables representatives to instantly identify and qualify valuable leads. This process helps refine contact lists and improve outbound calling efforts. Outbound calls also provide an opportunity to learn more about your customer base by observing their reactions to relevant topics discussed during the call
No Geographical Limitations Voice Broadcasting enable businesses to expand internationally without the need for physical offices in other countries, thus saving on additional costs. This method of communication effectively removes geographical boundaries, allowing your business to reach prospects worldwide
Small Business Owners
Voice broadcasting software offers an efficient way for small business owners to send automated messages to a large audience, saving both time and money
Example Customers that benefit from a Voice Broadcasting Platform
This software streamlines the process of reaching out to customers, offering a swift communication solution for customer service teams
Customer Service Representative
Voice broadcasting software enables sales representatives to promptly follow up with leads and reach a larger pool of potential customers in less time
Sales Teams
For non-profit organizations and volunteers, voice broadcasting serves as an effective tool for maintaining contact with donors and stakeholders without the need for manual calls
Non-Profits & Volunteers
Automated messages facilitated by voice broadcasting software allow faith-based organizations and churches to disseminate their messages to members efficiently and systematically
Faith Organizations & Churches
Government organizations utilize voice broadcast systems for a range of purposes, from issuing emergency alerts to making public service announcements, ensuring quick and efficient large-scale communication
Government Agencies
Schools, colleges, and universities can use voice broadcasting software to send out important announcements, reminders about deadlines, or emergency alerts to students and staff
Educational Institutions
Hospitals, clinics, and other healthcare providers can use this software to send appointment reminders, health tips, and emergency alerts to patients
Healthcare Providers
Retail businesses can use voice broadcasting to announce sales, offer special promotions, or provide updates about new products to their customers
Retail Businesses
For event organizers, voice broadcasting can be used to send out event updates, reminders, or changes to attendees
Event Organizers
Benefits
By having local and regional presence, Convergia can provide personalized services throughout, Canada, United States, Mexico, Colombia, Peru, Chile, Argentina, and Brazil
Pan-American Coverage
Cost Efficient
Constant Connectivity
Our solution is more affordable hosted in the cloud than on premise, because Convergia covers the maintenance, administration, power, support and warranty, all while keeping clients updated
No matter the time or place, clients and their employees can access meetings, make, and receive calls and messages from anywhere in the world
Seamless Deployment
The client can easily deploy a phone extension with an application, physical desk phone, or web browser
Mobility & Remote Work
Make and receive calls from your customers or coworkers from any device, anywhere, anytime
About Convergia
Convergia is the
PanAmerican Value-Added Distributor of Connectivity Solutions
PanAmerican 365/24/7 support by people for people
Convergia is the convergence of connectivity for people, machines and business
PanAmerican company with Global connectivity offering
20+ Years experience as a Connectivity Distributor
