CxC 3CX

* By submitting this form, you are agreeing to our Convergia's Privacy policy

Connect with us!

Features
How does it work?
Benefits

CxC 3CX is a Cloud PBX phone system that is hosted, managed and monitored in Convergia’s Cloud environment which delivers Unified Communications as a Service (UCaaS)

USA

Get our Promotion with Telin NOW!

CANADA

  • Clients can choose how they want to access their Hosted PBX from the 3CX mobile app, web browser, desktop application or desk phone
  • They can also keep updated with their business from anywhere in the world as long as they have an internet connection
  • CxC 3CX is a Full service Managed and Monitored Unified Communications as a Service offering
  • Optional phones and conference equipment available to purchased or financed at low monthly rate
  • Call forwarding
  • Forwarding rules
  • Call waiting
  • Call park
  • Take a call
  • Music on hold
  • Voicemail
  • Digital Receptionist
  • Ring groups
  • Call recordings
  • Telephone Directory
  • Security
  • Auto-provisioning
  • Chat
  • Video call
  • Presence
  • Webmeeting

- Whiteboard

- Survey

- Screen sharing

- Share PDF

- Remote assistance

- App for windows

- App for Android/iOS

- Web client

  • Call Queuing
  • Call monitoring
  • SLA alerts
  • Switchboard
  • Wallboard
  • Reports
  • CallBack
  • Queue Position Announcement
  • CRM

- Zendesk

- Salesforce

- MS Dynamics

- Zoho

- And more

  • Live Chat
  • Facebook
  • Whatsapp
  • SMS

Hosted PBX

Communications System

Call Center

Integrations

Avalible apps for:

What is CxC 3CX?

  • Transform your business with secure managed cloud solutions hosted in top-tier global data centers Ashburn VA (US-East), Santa Clara (US-West), Toronto, Sydney & Melbourne. Whether you’re already benefitting from Telin’s 3CX Communications Platform as a Service (CPaaS) or pursuing a new Infrastructure as a Service (IaaS) platform to serve your clients’ communications needs, Telin offers a next-gen cloud infrastructure made easy
  • Our service level agreement (SLA) guarantees uptimes and supports response times, which means you can enjoy peace of mind in knowing your clients are benefitting from a superior cloud infrastructure that delivers unmatched enterprise-grade performance and cost savings
  • Backed by advanced expertise in Electronic Medical Records (EMR), our HIPPA-compliant hosting solutions are highly secure, stable, and redundant, complete with Telin-signed BAAs
  • Faster app performance and greater resiliency: Telin’s fully redundant hyperconverged architecture is backed by lightning-fast InfiniBand network and enterprise SSD
  • Unified Cloud Management: Our self-service web portals and single pane of glass enable rapid deployment and development cycles that offer complete control
  • Unique supercomputer technology: Telin’s proprietary stack delivers markedly better performance than AWS, Azure, and GC
  • Global coverage: We operate in three different time zones and offer coverage across 13 business-hour zones, with 180+ IBX data centers on five continents
  • Advanced expertise: Telin supports established PoP, ISP, and redundant ISP, with 3CX servers that live in the Equinix ecosystem
  • Peace of mind: Backed by 15+ years delivering cloud-based solutions, the Telin cloud boasts 99.9999% global uptime—with SLAs that guarantee smooth CPaaS and UCaaS deployments
  • International availability: With the ability to offer international origination and termination, we actively service over 100 countries only using the highest quality white routes, and in accordance with ISO27001 and GDPR compliance

TELIN one 3CX Managed Cloud Services & Supported Solutions

Why choose TELIN one 3CX cloud platform?

Mobility and remote work

  • Android
  • iOS

Desktop

  • Windows
  • MAC
  • Google Chrome
  • Microsoft Edge

Webclient

  • Yealink
  • Grandstream

IP Phones

(Check supported models)

Mobile

How Does it Work?

Clients can quickly set up or schedule web meetings any device they use. Meetings are held as voice or video calls, with video calls being visible in a web browser

Users can dial-into a web meeting from the PSTN or an internal number. If a call comes into a user’s extension, the user can answer on any installed device

As Convergia hosts the PBX in the cloud, clients can gain quick access to their phone system via the application, web-browser or IP-phone

Main Features

  • Inbound/Outbound Calling
  • Click2Dial
  • Ad-hoc and scheduled meetings
  • Web meetings with Dial-in option
  • Meeting recording
  • Share screen and share document
  • Whiteboard
  • Corporate chat and video call
  • Global and personal phonebooks
  • Call recording
  • 10,000 minutes of Audio Recording
  • Voicemail per extension
  • Digital Receptionist (IVR)Ring groupsFax2emailCall parking/Pickup
  • Auto Attendant/Digital Receptionist (IVR)Voicemail per extension
  • Barge in / Listen in / Whisper
  • Facebook Messaging
  • Website Integration (Chat, call, and video)
  • Share screen and share document
  • CRM Integration
  • Send and receive business SMS messages from 3CX
  • Use SMS marketing to boost business and drive customer engagement
  • All messages are monitored
  • Incoming messages are be assigned to a queue of agents
  • Send and receive SMS / MMS from the web & smartphone apps
  • Route incoming text messages directly to queues, not individuals
  • Send promotional texts with latest offers & deals
  • One-way SMS with alphanumeric sender ID for notifications

Send a SMS from your 3CX business number

  • SMS, Facebook & Live Chat messages are centrally managed
  • Prioritize messages in the queue to ensure timely replies
  • Includes reports for insights into text messaging effectiveness
  • Match contacts to an integrated CRM for universal contact tracking

Manage messages and increase productivity

Business SMS Messages With 3CX

We also offer low-cost Fax receive services!

3CX also supports Fax over IP (FoIP) for Fax Receive services with low cost, Customer Premise Analog Telephone Adapter and 3CX SBC Fax Appliance

CxC 3CX FoIP

Automate Call Flows With 3CX Call Flow Designer

Save employees time and improve the customer experience with 3CX Call Flow Designer (CFD). The easy-to-use visual app lets you easily create strategic call flows and voice apps so agents can handle calls more efficiently and customers get where they need to go faster. Enhance your phone support structure and delight customers with a professional support portal. Create rules for call routing based on customer type, time of day, and more so no call goes unanswered. In addition, the authentication and credit card components ensure that security and privacy are taken care of

Automate Call Handling

  • Route calls based on time of day or customer input
  • Authenticate callers based on customer ID or other input
  • Automatic outbound dialer & callback scheduler
  • Implement a voice payment gateway

Automatic Call Distributor

Customer

Busy Primary Advisor

Busy Primary Advisor

Available Backup Advisor

User-friendly Drag & Drop interface

  • No programming required – graphical interface with drag & drop
  • Visually design applications in hours rather than weeks
  • Include control components such as conditions, loops and variables
  • Multi language text to speech and speech to text

Ready to use call flow building blocks

  • Fully configurable, pre-built components
  • Implement voice input, record, email sender, menu & more
  • Secure & private authentication, user input & credit card
  • Components for encryption, CRM lookup, database access & more

Automate responses using Text to Speech

  • CFD uses NLP (Natural Language Processing) capabilities
  • Leverages Text to Speech (TTS) and Speech to Text (STT)
  • Recognizes over 120 languages and variants
  • Able to customize pronunciation of words
  • Know exactly who is calling and have the customer record open before picking up the phone
  • Save your agents’ precious time and boost customer satisfaction
  • Automatically create new contacts and answer existing leads with a personalized greeting
  • Resolve issues faster by having immediate access to customer service records
  • Click2Call directly within any CRM or helpdesk platform
  • No copying and pasting of numbers, and calls are journaled for future reference
  • Easily done when integrating your CRM or helpdesk system with 3CX!

Leverage and integrate your CRM and 3CX investments

  • Matches caller ID to a record in your CRM
  • Creates a new customer record for new numbers
  • Logs calls to the customer record so you can see call history
  • Impress customers and save your staff tedious searching time

Improve your sales force efficiency

  • Launch calls in a single click right from your CRM
  • Save agents time by automatically popping up customer records
  • Automatic call journaling removes tedious manual call entries
  • Build custom call flows to automate questions and workflows

3CX supports popular CRM and helpdesks

  • Salesforce, Freshdesk, Microsoft Dynamics, Microsoft 365, Zendesk, Hubspot, and many more
  • Convergia can add new CRM custom integrations with 3CX REST API

That feature on your Facebook business page - “usually responds in …”? When that says something like “3 days”, it could really hurt your business. With 3CX you can deliver Facebook messages immediately to the web client and smartphone apps. Agents can answer, transfer and resolve customer queries from the same platform they use for all other communication. Simply complete the integration with your Facebook account, assign incoming chats to a queue, and your agents will be able to respond just as they would a live chat

Answer Facebook company messages from 3CX

  • Add a new support channel. Give clients the confidence to get in touch
  • Respond to new Facebook leads as they come in via 3CX
  • Transfer Facebook messages to qualified team members
  • Resolve issues faster by collaborating with your team

One solution: live chat,social media, calls

  • Assist customers across multiple channels from the same interface
  • No need to switch between apps - save on agent’s time
  • Facebook messages are tracked & archived centrally
  • No need for multiple FB admins - add unlimited users to the queue
  • Use CRM integration to identify customers & track history
  • Wow your customers by personalizing your chat responses
  • Be prepared with all your customer’s history at your fingertips
  • New FB leads are automatically created and logged in the CRM

Know who’s chatting

Auto-assign Facebook messages

  • Queue-based group handling of messages
  • Tickets can be assigned to the first user that responds
  • Ensure proper response priority. Integrate into SLA policies
  • Reports give you insights into reply times & messaging performance
  • Respond to new Facebook leads faster
  • Transfer chats to qualified team members
  • New support channel
  • Give customers confidence to get in touch
  • Strengthen your brand with improved response times

Reply to Facebook messages from 3CX apps:

  • Queue-based group message handling
  • Reports provide you with information on response times and message performance

Automatically assign Facebook messages to a group

3CX CRM Integration

CxC 3CX: Facebook Integration

Image
Contact Us!

Do you have any questions?

Integrate your website with CxC 3CX and expand your customer communications using:

Icon

Chat

Icon

Call

Icon

CMS supported

  • Wordpress
  • Joomla
  • Weebly
  • Drupal
  • Squarespace
  • Wix

Video

Icon

CxC 3CX: Website Integration

Add WhatsApp to your contact center solution. Offering your customers multiple contact methods can be a headache to keep on top of. Not so with 3CX! Take the pain away with one central system for Calls, Live Chat, WhatsApp and SMS. With 3CX, you can deliver WhatsApp business messages immediately to the Web Client, Desktop App, and smartphone apps. Teams of agents can answer, transfer and resolve customer queries all from one platform

  • Give your customers more ways to contact you
  • New WhatsApp leads can be responded to directly from 3CX apps
  • Transfer a chat to a colleague or group when needed
  • Improve resolution time when working in a team
  • Customers can attach images and videos (up to 50 MB per file)

Answer WhatsApp business messages from 3CX apps:

  • Webclient (Microsoft Edge, Google Chrome)
  • Mobile application (android, iOS)
  • Desktop application (Windows, MAC)

Answer WhatsApp business messages from 3CX

  • Give your clients more ways to get in touch
  • New WhatsApp leads can be responded to directly from 3CX clients
  • Transfer a chat to a colleague or group when needed
  • Improve resolution time when working together as a team

Live chat, messaging & calls all under one roof

  • Calls, video, live chat, SMS and WhatsApp
  • Help clients across multiple channels from your single interface
  • Save your agents time by removing the need to switch between apps
  • Keep a central record of all your chat conversations

What’s Up? Integrate CRM to know who's messaging

  • 3CX CRM integration will identify customers as messages come in
  • Answer your customers with a personalized greeting. Make them feel valued
  • Give the best customer service with all your customer’s history in one place
  • Enable CRM logging to automatically create new leads cutting data entry time

Automatic WhatsApp message assignment

  • Send your WhatsApp messages to a queue of agents to share the load
  • Allow chats to be assigned to the first agent that responds
  • Track your response times with SLA timers
  • Run reports to track SLAs, reply times, and agent performance

CxC 3CX: Integration with WhatsApp

Benefits

Quick Installation

The client can easily install desk phones by simply plugging in the phone to the network

Voice-to-Email

Voicemails get delivered as email with audio attachments to a user with the voicemail-to-email functionality

Smart Call

If client is busy or away, calls can be forwarded to an alternate location dependingon the status of their extension

Constant Connectivity

No matter the time or location, clients and their employees can access meetings as well as make and receive calls and messages from where in the world

Cost

CxC 3CX is more affordablehosted in the cloud than on premise, becauseConvergia covers the maintenance, administration, power, support and warranty,all while keeping clients updated

Coverage

Convergia helps you implement this solution with our PSTN service throughoutPan-America; Canada, United States, Mexico, Colombia, Peru, Chile, Argentina, and Brazil

Simple and quick set-up; download the CxC 3CX app and get working on all your devices!

  • Convergia takes care of management and monitoring so you don’t have to
  • Simple and quick set-up; download the 3CX app and be connected
  • Maintain full functionality of the office from anywhere in the world
  • Call, chat, create meetings and video call allin the same environment
  • Users can see who is logged in as well as manage chat messages, voicemails, and meetings

Competitive Advantages

About Convergia

Convergia is the

Pan-American Value-Added Distributor of Connectivity Solutions

Image
Image

Pan-American 365/24/7 support by people for people

Convergia is the convergence of connectivity for people, machines and business

Pan-American company with Global connectivity offering

20+ Years experience as a Connectivity Distributor

Image Image Image
Image
Contact Us!

Convergia offers complete Voice Solutions