CxC Full-Service Monitoring and Management

Convergia can Monitor and Manage your CxC Products

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Anything on the network PAN/LAN/WAN

Anything with Voice Unified Communication

Anything that solves a Market Requirement

CxC Wireless

  • CxC SIM Business Wireless Broadband
  • CxC SIM IoT
  • CxC Router- DIGI
  • CxC CloudConnexa™
  • CxC Full-Service Monitoring and Management
  • CxC Edge Netgate
  • CxC Flex Multicloud
  • CxC Flex Megaport Cloud Router
  • CxC Flex Megaport Virtual Edge
  • CxC Hybrid SD-WAN
  • CxC Secure SD-WAN

CxC Wireline

CxC Voice

  • CxC 3CX
  • CxC 3CX Fax over IP
  • CxC Cloud Fax with Ring Central
  • CxC IP Phones
  • CxC SIP Trunking
  • CxC SoftSwitch
  • CxC SMS
  • CxC Teams
  • CxC Webex
  • CxC Cloud
  • CxC Colo Cloud
  • CxC Microsoft 365 Backup
  • CxC Professional Service Partners

CxC Cloud Solutions

CxC IoT Solutions

  • CxC App Factory
  • CxC Smart Asset
  • CxC Smart Agriculture
  • CxC Smart Building
  • CxC Market Partner Market Place
  • CxC Smart Lighting
  • CxC Smart Environment
  • CxC Smart Water

Panamerican Presence

CxC Full-Service Connectivity Monitoring and Management for your requirements

Any Technology | Any Speed | Any location

  • Celullar 4G, 5G, IoT Business
  • Fiber, Cable, DSL, T1, PRI
  • DSx, OCx, SONET, Ethernet, and EoC
  • Dedicated Internet Access (DIA)
  • Network to Network Interface (NNI)
  • Point to Point
  • Multiprotocol Label Switching (MPLS) routing
  • Software Define Wide Area Networking (SDWAN)

Convergia can monitor and manage your CxC products

Value added distributor of Connectivity from the best global Connectivity providers

We negotiate and escalate with the Connectivity providers, so you don’t have to

The Pan-American, Value Added Distributor of Wireline and Wireless Connectivity Solutions

CxC Wireline Offers

For IoT Connect Products:

SMALL Data Plans

Connectivity made SIMPLE

Asset Tracking

⁃ Remote Sensors

⁃ Building Management

CxC Wireless Offers

CxC SIM BWB (Business Wireless Broadband)

CxC SIM IoT (Internet of Things)

⁃ Security Camera

⁃ Industrial Routers

⁃ Computer Vision

For Connected Products:

BIG Data Plans

CxC Router Package with CxC SIM



⁃ Primary and backup

⁃ Dedicated Internet Circuit

⁃ Cellular Routers

For Business Wireless Broadband:

BIG and FAST Data Plans

Activate, Suspend, Terminate Connectivity

Troubleshoot your connectivity with the operator

Monitor Usage

Usage alarms based on your requirements


Create rules to control the location of SIM

Locking SIM

Create rules to control SIM with specific devices


Create rules to have an action for specific situations

• Rules and Actions

Create rules to have an action for specific situations

User Rights Management

Add, Delete, Modify rights, Monitor usag

CxC Full-Service Monitoring and Management

What we do for you, so you don’t have to

Orders and Fulfillment

Connectivity, Voice, Solutions

Create quotes

For new products and plans in any market

Issue escalations, remediation and reporting

Supplier management

Solution Financing Available

Flexible terms for Mo. Qtr. or Yr. payments

Security Compliance

Assure your systems are safe and secure

Dedicated Support

24/7/365 support by people for people



Connectivity as a Service

The Pan-American, Value Added Distributor of Wireless and Wireline Connectivity Solutions

Convergia Full Service Monitoring and Management (CxC M&M) is a nation-wide, fully managed service that provides wireless connectivity for temporary, permanent and back-up basis. We combine best fit for purpose carrier-class connecitvity and cellular router to include everything you need to keep your business securely connected - routers, antennas, installation, network access, device and connectivity management and 24/7/365 technical support - for one monthly price

Connectivity plans built for your requirements

⁃ Low Power, low data usage plans (NB-IoT, CATM1, LoRaWAN)

⁃ Custom data plans from 1MB to 100’s of GB per month (4G, 5G)

⁃ High Speed plans up to 100Mbps (4G, 5G)

Any Data | Any Speed | Any Location

Value Added Distributor of Connectivity plans from multiple global connectivity providers

⁃ Wireless Mobile Network Operators (MNO)

⁃ Wireless Mobile Virtual Network Operators (MVNO)

⁃ Wireless Mobile Network Wholesalers

⁃ Wireless fixed point to point

⁃ Wireline; Fiber, Cable, MPLS

Convergia offers “Shock-Free” Data plans!

You will receive Alerts as

you approach your monthly data limit

(at 50% usage and again at 80% and 100% usage)

We negotiate and escalate issues with the Connectivity providers, so you don’t have to

A dedicated Project management team manages on-time service implementation

A dedicated support team comprising Level 1, Level 2 and Level 3 operations ensures best-in-class Customer experience

Support highlights

Service Assurance and Support:

Service Delivery / Implementation:

Coordination with end user / customer

Coordination with Convergia Network Operations and third parties


Located in three geographies: Montreal, Miami, and Lima, for disaster management readiness

Proficient in three languages: English, French, and Spanish

24x7x365 Support for all levels

• Ticket creation

• Verification of the event, and proceed with the solution. If required, the ticket is escalated to Level 2/3 Support

24x7x365 NOC Support – Monitoring, Ticket Remediation and Onsite support

Level 1 & 2 Support

Level 3 Support

Onsite Support

24x7 NOC receives the alarm:

24X7 NOC



• Receives ticket and analyzes the event

• Solves event

• If it is not possible to solve it remotely, then requests onsite support

Support Engineer:

Support Engineer

• Coordinates with Level 2 Support

Physically verifies the problem

Solves event in coordination with Level 2 / Level 3 Support

Onsite Support:

• Alarms for Logical or physical problems on the network

• We work with: Zabbix and Ansible

Monitoring tools













You take care of your customers, Convergia will take care of you

Why Convergia?

Global Coverage - Access to multiple operators in your countries, with the best price, and the best coverage

Secure and Private Network - Protect your connected products with our access point name (APN) or virtual private network (VPN)

Convergia does the month-to-month invoicing and collections for our Channel Partners/Agents

24/7/365 Support by people for people, talk to a person that speaks your language

Convergia provides SIM management, enablement, suspension, and termination

Flexible and Transparent Contracts - Full disclosure, with a financial team available to work out any solution to your project needs

Convergia has a long-established commercial & technical escalation with all the connectivity providers

Convergia does the time-consuming connectivity conformance management with providers

About us:

Convergia is the Pan-American Value-Added Distributor of Connectivity Solutions

Convergia is the convergence of connectivity for people, machines and business

20+ Years experience as a Connectivity Distributor

Pan-American 365/24/7 support by people for people

Pan-American company with Global connectivity offering

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