Auto Attendant
Create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization
Call Queues
Configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on
Call Answer/Initiate
Let's users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client. Can be done by name and number
Group Call Pickup and Forward to Group
Let's users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable
Transfer a Call
Let's users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone
Call Park and Retrieve
Users place a call on hold. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call
Cloud Voicemail
Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications
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