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Find out the latest product information
Companies working with Convergia
Stay up-to-date with the latest Convergia news
Often, there is constant confusion that exists with regard to terms such as Call Center, Contact Center, E-contact, among others. This being the reason why many people are still unaware the true meaning of each one.
If you are from people who used to have a generic of each of these terms idea and that, conversely, is known the difference between the two, in this article we will explain what characteristics make them different.
A Call center is a Department or office to handle incoming and outgoing calls of the different audiences of a company, being a configuration that is more oriented to large organizations.
Through this service, companies have the facility to provide diverse information to its clients so used to answer queries, provide product support or offer through the telemarketing or market research, various promotions force of the organization.
Due to the Call center is a service provided by a support and remote management, among its features we can find:
Contact center service is characterized by being highly profitable, its use is the ideal way to impress customers who need more than a support by phone, one more close and according to their possibilities of connection. Being so characteristics of a contact center, we have:
For a more complete communication through each of the media platforms, the contact center handles the different channels.
CxC Connectivity