Job Details:

Project Coordinator

Full details of the job:
Vacancy Name Project Coordinator
Vacancy No 03121
Employment Type Full-time
Location Address 1000 Brickell Ave Suite 910 Miami, FL 33131 – USA
Description We are the value added distributor of Connectivity products and Solutions company, founded in Santiago de Chile and Montreal, Canada in 1998. We are the convergence of connectivity solutions for people, machines and business. We have a wide and solid presence in the Pan-American region. Our complete portfolio of products and services are available in North, Central and South America. With more than 20 years of experience in the industry, Convergia has developed important strategic alliances with numerous leading technology companies worldwide, and an exemplary list of customers who currently benefit from our solutions and personalized attention. Connectivity is our passion.
Key Responsibilities Follow the Provisioning Process to ensure accurate and efficient voice and data MRR orders, installation, turn-ups, and billing
• Place orders for circuit and analog line turn-ups or disconnects and manage process to start or end bill date
• Proactively identify potential issues in the service delivery process, drive both internal and external escalations as needed to achieve resolution
• Manage daily workload through effective prioritization and communication
• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner
• Meet established communication requirements with sales support team & customers to obtain required site-specific information and to establish positive and timely notifications regarding voice and data orders and installations
• Establish relationships with vendors to order, establish Order Commitment (FOC) turnaround, and confirm circuit install by the carrier
• Monitor third-party carrier portals for electronic orders and delivery updates regularly
• Utilize company tools to document process steps for provisioning orders with status updates
• Input accurate voice and data circuit configuration data entry into NCF portal
• Build Billing Initiation or Billing Disconnect forms based on information provided by appropriate internal teams
• Review and reconcile third-party invoices for accuracy, identify outliers or issues for Manager review
• Compile documentation required for complaints or escalations to third-party carriers
What We Look For • Familiar with voice and data service types (HPBX, SIP trunks, Internet, MPLS, PRI, 1FL etc)
• Fully bilingual in English and French (spoken and written)
• 3-4 year’s experience in telecommunications customer support or technical services
• Detail oriented and highly accurate data entry
• Strong analytical, problem-solving, project management and organizational skills
• High integrity and strong business ethics
• Strong customer service experience, excellent verbal, and written communication skills
• Able to work both independently with little supervision and in a collaborative team environment to complete job assignments
• MasterStream: 1 year (Preferred)
• Advanced knowledge of MS Word, MS Excel
• CCNA certification or equivalent is an asset
Applications Close Date We are recruiting for this role on an ongoing basis
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