meeting teams
convergia

convergia

Convergia Cloud Voice for Microsoft Teams: Adding phone calls to Microsoft Teams

No collaboration or teamwork tool is complete if one of the team members cannot be called directly by a regular phone. 

 

The needs of calling by phone can respond to different scenarios, from the simple fact of working on the field where the only way to contact the customers is by calling directly by phone. Or, we must invite a client who has not yet implemented Teams to a meeting, and the only way to get her valuable input is to call her. 

 

Convergia Cloud Voice for Microsoft Teams adds to Teams the ability to make phone calls, allowing you to communicate with almost any destination.

 

Requirements to deploy CCV Teams

The first thing you need is to have an Office 365 subscription; without it, you can’t have Teams. Now, the ability to add voice is part of the Office 365 Enterprise-type subscriptions, that is, we need E1, E3 or E5 subscriptions for making phone calls. The E5 subscription includes everything, but with E1 and E3 subscriptions, you need an added license from Teams Voice, which has its own cost.

 

Over the Convergia telephone communications infrastructure we deploy the connection functionality between Office 365 and the telephone network. For that, Convergia must implement in the cloud a device known as an SBC (Session Border Controler). Microsoft Teams, relay the voice to the SBC, and it passes it to Convergia’s infrastructure. From there, the voice may go to an extension, another city, or the other side of the planet.

Voice Features in Microsoft Teams

We can now call and speak directly to another phone with Convergia Cloud Voice for Microsoft Teams. As seen in the following image we have a keyboard to dial within Teams: 

 

In addition to simple dialing, we have more advanced features within Teams. For instance, it’s easy now to start a call with another Team member and add a participant directly by calling his phone number.  The following screen shows that. I was in a call with Pamela and needed to add one or more customers to the conversation, but to contact them, I must call a phone number. 

 

I can add multiple participants to the meeting using the same way. 

 

It’s also possible to make ring the call on several clients at the same time or to forward my call to a pool of clients if I don’t answer the call, that way no communication is lost. Teams can save the call in a voicemail if it’s not answered. Teams will send an email with all the information of the lost call, including the transcript of the call. 

 

All that functionality can be configured directly on the client: 

 

Like any useful phone device with Teams I can blacklist unwanted phone numbers.

Call other extensions and some other possibilities

The call, once in the infrastructure of Convergia, can be routed to an HP-PBX. That way, everyone can be reached by a voice call from Teams. The reverse is also true; we can, from any extension call any Teams client.
With desk and conference phones you can join calls and participate in audio conferences, increasing collaboration and productivity. Having the same Teams UI on desk and conferencing phones delivers a seamless experience.

Teams is a business application

Like any business application, the Teams administration console keeps track of the use of voice resources, success statistics, and problems that have arisen. As well as the reallocation of accounts when there are changes in the company’s staff.
Since everything is centralized and in the Cloud, administrators can manage telephone services from anywhere on the Internet

 

Teams + Voice the winning combination that expands communications

Being able to communicate independently of whether or not the other side has access to a computer facilitates business, the flow of ideas and in general the work between team members. The digital transformation in which many companies around the world have embarked always needs excellent ways of communication. Convergia Cloud Voice Teams allows one of the best collaboration tools to expand its functionality.

Mauricio Sougarret

Convergia’s Senior Cloud Director, more than 30 years in technologies and systems market. Cloud Architect, Application Developer, Database Designer, Project Manager in a wide variety of business applications. Particularly interested in function and microservices based developments using Microsoft .Net technologies. Always interested in migration projects to .Net Framework.

Related News
secure-communications Voice

CxC Teams: The most secure communications tool for your business

Using a secure communications tool every company can better prepare themselves to face one of the biggest issues which is cyber security. Regardless of your business safety is a priority, therefore in this article we …

Read More
cloud-based-phone-system-service Voice

CxC 3CX: A cloud-based phone system to enjoy a mobile office

Lately we have seen a focus on several new tools such as the cloud-based phone system, to limit our physical presence in an office. This has brought to …

Read More
cloud-based Connectivity

CxC Flex: Cloud-based systems and how you can improve their performance

Cloud-based systems have become an integral part of businesses daily operations, they have various uses, and each industry will utilize them differently. Therefore, every business needs …

Read More
Connectivity

CxC Hybrid SD-WAN: Hybrid WAN to Reduce complexity and improve existing services

Currently we are seeing the rise of Hybrid WAN as many businesses upgrade their technology and shift from relying solely on SD-WAN.   In this article we will …

Read More
cloud-based-application Voice

Cloud-based application for simplify work, boost productivity, and cut costs

in the last year, we saw the rise of cloud-based application, this enabled businesses to improve their organization, mobility, security, and communication.    Did you …

Read More
banner-webex-calling blog

CxC Webex calling: A Cloud communication system to boost your business

Currently, in business, we are seeing the rise of cloud-based software, which has allowed us to optimize operations in various areas.    Cloud communication has revolutionized communications by …

Read More
trabajando-con-una-red-inalámbrica Connectivity

How to improve your business using a wireless connection

Nowadays every business needs an internet connection to operate, most will have both a wired and …

Read More
working-with-a-wireline-network Connectivity

CxC Wireline: A reliable wireline network for all your operational needs

Nowadays the need for connectivity is greater than ever before, business required a large amount of …

Read More
security Connectivity

CxC Flex: The benefits of having a private network to your cloud provider

Nowadays many businesses rely on services from large cloud providers such as Microsoft, Amazon, Google, SAP, …

Read More
people-working-with-sim-card Connectivity

CxC SIM: how a SIM Card can ensure that your business is ready for change

For over a year now the global pandemic has greatly diminished the amount of travel worldwide, …

Read More
Select your country
isotipo convergia

By using our site, you consent the use of cookies and acknowledge our Privacy Policy, and our Terms and Conditions.