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CxC Softswitch: A software-based communications management tool for your business

In business, we have a myriad of software that is essential for day-to-day operations thus there is a benefit to having a management tool to help keep organized and productive. Communication is one of the most important aspects of any organization, and now with CxC Softswitch, you can have access to Convergia’s newest software-based communications management solution. In this article, we will go through this tool and how it can be used to help enhance your operations.

What is Convergia’s communication management tool?

CxC Softswitch is a combination of CxC SIP trunk and CxC DID administration tool, with detailed reports and real-time trafficking. Through this combination, our management tool will allow you to gain various unique benefits that would be found in both. These benefits include: 

  • Channel Partner portal with custom branding 
  • SIP trunk management 
  • DID management 
  • Prepaid/Postpaid account management 
  • IP & SIP termination 
  • Rates management 
  • Invoice & Billing  
  • Reports 

The benefits of a management tool and software pairing:

To fully utilize a powerful management tool such as CxC Softswitch, it is important to understand its advantages as well as the software it can be paired with. Through Convergia’s management tool you gain the capability to manage any PBX system that is either IP based on-premises or cloud-based. 


Additionally, it can be combined with our pre-existing CxC voice solutions for greater functionality. These solutions include CxC 3CX Teams, and Webex, all of which have specific use cases and benefits. Through the implementation of this management tool, you will gain access to various Convergia benefits which include: 

  • Pan-American Coverage 
  • Cost efficiency 
  • Constant Connectivity 
  • Seamless deployment 
  • Mobility & Remote work 

Enhancing Call centers with a communication management tool

One example of an application for CxC Softswitch as a management tool is deploying it in call centers. Through this combination, you gain access to various functions that are essential in this type of business, and you can improve your operations management. This allows you to use functions such as autodialer, Answer Machine Detection, IVR outbound/inbound, and Custom Caller ID. Through these functions and many more, you will be able to increase productivity whilst maintaining control over your entire operations.

Every business can benefit from a management tool and by implementing Convergia’s CXC Softswitch you can take care of all your unified communication needs. This software will allow you not only to consolidate several different tools, but it will also give you benefits that can only be found with Convergia. For example, you can take advantage of our 24/7 support in the language of your choice. Contact us today to find out how to begin implementing our powerful management tool into your operations!

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