convergia

convergia

3CX: Keyboard shortcuts that will make your job easier!

Keyboard shortcuts are combinations of two or more keys that perform the same task as a mouse or other device, making it easy to save time and improve work efficiency.

In general, keyboard shortcuts allow us to increase our productivity, perform more simultaneous tasks, reduce stress, and helps us to maintain concentration.

Also, like any unified communication tool, 3CX has keyboard shortcuts that will help you take advantage of its most used functions by leaving the mouse aside.

By using the keyboard shortcuts, you will be able to do in seconds the different functions offered by the platform, such as answering or rejecting a call, starting a new conversation, transferring calls, and putting calls on hold, among many others.

telefono-3cx

1. Enabling keyboard shortcuts:

Enabling them is much easier than you think! First, you must click on ‘Options‘, then, select ‘Quick Keys‘ and lastly, check ‘Enable‘. You can customize the key combination according to your preferences.

2. The most common 3CX keyboard shortcuts:

The following are the most commonly used keyboard shortcuts:

– Copy a number to the clipboard: F11

– Answer a call: Ctrl + Shift + A

– Blind transfer: Ctrl + Shift + B

– Attended Transfer: Ctrl + Shift + T

– Place on hold: Ctrl + Shift + H

– Send inbound call to call box: Ctrl + Shift + V

– Hang up or reject call: Ctrl + Shift + F

hot-keys

3. Use your BLF PANEL and save time!

What is the BLF PANEL?

It’s a tool that 3CX has with which you can view the status of your contacts, call them or perform different functions with one click.

3CX-PANEL

This panel will help you save a lot of time, because if your partner has the status of ‘busy’ (yellow light), you can avoid calling or transferring a call, thereby investing your time into other tasks.


Still unsure of what each status color means? It is very simple and easy to remember:


  • The color green, means ‘Available.’
  • If the light is yellow, as we mentioned, the user is ‘Unavailable’ or ‘Away.’
  • Red means ‘Do not disturb’ or ‘Busy.’
  • Finally, the light green color means that the user is on a break and will not be able to answer.

These are some of the most remarkable shortcuts that will help you work more efficiently and productively on the 3CX platform.

Related News
herramienta-colaborativa-1-p3lf0is0uawu9ca8egadstt0l4dbvvcv850m0wsz8s Voice

Get to know the collaborative tool for every type of business! Microsoft Teams

Before going deeper into the topic, we would like to start the following article by defining …

Read More
keyvisual-cybersecurity-r-1-osyn0q2sip2gc9v8zqb65c4ir8jpmdy6942vjp9jsc Connectivity

Cybersecurity in a time of crisis

Almost all aspects of what we used to call normal, including how we conduct business or …

Read More
cyberattacks2-p1b9ns1op2perg9gpzcd0c20e5j9aopjcl7auj51f0 Connectivity

Cybersecurity: Companies are the Main Victims of Cyber-Attacks

The pandemic has not only represented a challenge in health and economic terms but has also …

Read More
portrait-of-adult-male-working-from-home- Voice

Home Office 2021: What will be the Main Challenges?

After several months of quarantine, the Home Office or also called “Telework” has become a reality …

Read More
businessman-working-on-laptop-scaled Connectivity

Business Internet: What features should an Enterprise Router have?

Today, thanks to business and home routers, we can schedule video conferences, attend online seminars, buy …

Read More
3cx-accesos-rapidos Voice

3CX: Keyboard shortcuts that will make your job easier!

Keyboard shortcuts are combinations of two or more keys that perform the same task as a …

Read More
Collaborative work Voice

Home Office: What is the best collaborative tool for remote work?

Despite restrictions imposed due to social distancing during the pandemic, this has not prevented us from …

Read More
reducing-Telecom-costs-while-increasing-productivity Connectivity

Reducing Telecom costs while increasing productivity

The COVID-19 crisis has hit all sorts of businesses. From mom-and-pop stores to SMBs to Fortune …

Read More
CxC-Asset-Tracker-How-to-track-efficient-assets Voice

CxC Asset Tracker. How to track efficient assets?

Asset Tracking or Asset Tracking is an efficient system that precisely manages and controls all information …

Read More
keyboard-short-img Voice

Microsoft Teams, keyboard shortcuts to make your job easier

For many users, using keyboard shortcuts on different platforms allows them to work more efficiently. And …

Read More
Select your country
isotipo convergia

By using our site, you consent the use of cookies and acknowledge our Privacy Policy, and our Terms and Conditions.