KLAP, Chile’s leading payment solution provider, updates its POS fleet with Convergia’s multi-operator IoT SIM cards to ensure seamless transaction continuity.
KLAP is a leading Chilean company in the payment methods market, specializing in technological solutions for Points of Sale (POS). With a vast network of devices deployed nationwide, KLAP is a fundamental player in Chile’s transactional ecosystem.
To operate, each POS terminal requires a data SIM card to guarantee the connectivity needed for processing financial transactions. Historically, KLAP relied on traditional providers that offered multi-carrier solutions but with a commercial bias: the SIM software prioritized the base operator’s network to optimize costs, even when other available networks offered better signal strength. This lack of technical neutrality caused frequent service downtime and loss of field transactions due to coverage failures.
THE CHALLENGE
Faced with communication instability, KLAP decided to launch a major tender to consolidate its equipment connectivity under a single provider capable of guaranteeing high availability.
The main challenge was finding a solution that matched the management advantages of their previous provider (a powerful platform) while solving the critical field signal issue through a massive SIM card upgrade. KLAP required a technical guarantee of transparent routing: if Carrier A has better coverage in a specific location, the device’s SIM must connect to that network immediately, without attempting to force a connection to a “preferred” operator for economic reasons.
THE SOLUTION
Convergia implemented its Multi-Carrier IoT SIM solution. Unlike traditional models, Convergia’s routing architecture does not prioritize networks based on cost; instead, the new SIMs connect automatically and transparently to the operator with the best available signal in each geographic location, ensuring the customer’s POS always has a line to transact.
To validate technical superiority, a rigorous field-testing process was conducted over 2 to 3 months. Convergia provided 15 test SIM cards that were installed in POS terminals and subjected to operational tests by the client’s technical team. During this period, Convergia provided intensive technical support, conducting training sessions on connectivity performance and the management platform, and resolving queries directly with the client’s product, support, and commercial departments.
This agility in technical support stood in significant contrast to the bureaucracy of larger competitors.
MIGRATION RESULTS: OPTIMIZED CONNECTIVITY
The Proof of Concept (POC) was a success, technically demonstrating that Convergia’s SIM cards were superior in guaranteeing uninterrupted transactions, even in areas with challenging coverage for other carriers. KLAP verified that robust connectivity at the SIM level drastically reduces the operational need for intensive platform management.
Currently, the project is in a successful progressive update phase. This is a demanding logistical process that involves the physical retrieval of POS equipment from the field for the sole purpose of opening the devices and replacing the old chips with the new Convergia SIM cards. Significant deployment milestones are already being achieved:
- Updated Fleet: More than 5,000 Convergia SIM cards are already operating within KLAP terminals.
- Activation Pace: A steady update rate of 1,000 to 1,500 SIM cards per month is being maintained.
