Voice Broadcast Platform (VBP)
Power your outbound communications with an intelligent platform built for high-volume operations
Voice Broadcast Platform (VBP) is a comprehensive solution that enables enterprises, Contact Centers, BPOs, and service providers to execute voice campaigns more efficiently through intelligent dialing technologies, call automation, advanced Caller ID management, and secure, scalable SIP infrastructure
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What is Voice Broadcast Platform?
Voice Broadcast Platform (VBP) is a comprehensive outbound communications platform that combines intelligent dialing technologies, Caller ID management, campaign automation, and secure SIP infrastructure into a single solution
Designed for high-volume contact centers, it enables organizations to execute outbound campaigns more efficiently, optimize agent productivity, and improve customer engagement
The platform incorporates multiple dialing modes, Answering Machine Detection (AMD), Queue Fulfilment, API integration, detailed Call Detail Records (CDR), and high-capacity SIP infrastructure
Designed for organizations that require
High volume of simultaneous calls
High Calls Per Second (CPS) performance
Voice campaign automation
Advanced Caller ID management
Integration with existing platforms
Benefits of Voice Broadcast Platform
Voice Broadcast Platform helps organizations optimize outbound communications through a platform designed to automate campaigns, improve agent productivity, and scale high-volume operations securely and efficiently.
Platform Capabilities
Caller ID Pooling Service
- Dynamically manages and rotates authorized Caller IDs
- Predefined number list management
- Dedicated numbers by customer or campaign
- Add-on for high-capacity SIP Trunks
Progressive / Power Dialer
- Intelligent dialing based on agent availability
- Reduces idle time
- Increases talk time
- Requires a PBX with queues and logged-in agents
- Optional cloud deployment using 3CX
High Power Agentless IVR Dialer
Automates large-scale campaigns using intelligent call detection and escalation
High-Capacity TLS SBC
- TLS 1.2
- AES 128/256 encryption
- High-capacity SIP infrastructure
- Certified with Zoom BYOC, Genesys, Asterisk, 3CX, and others
- Supports Caller ID Pooling and dialing technologies over TLS
Enterprise Features
High Simultaneous Call Capacity
Manage large-scale voice campaigns with infrastructure built for concurrent calls
High CPS Performance
Process a high number of calls per second
Caller ID Pooling
Dynamic Caller ID management
Progressive & Power Dialer
Intelligent automated dialing
Agentless IVR + AMD
Automate voice campaigns and detect humans, voicemail, or fax
TLS SBC
Secure SIP communications with enterprise-grade encryption
CDR Reporting
Detailed campaign reporting
API Integration
Connect with existing systems
How Voice Broadcast Platform Works
Voice Broadcast Platform helps organizations optimize outbound communications through a platform designed to automate campaigns, improve agent productivity, and scale high-volume operations securely and efficiently
Upload Contact Database
1
Import your contact list to launch your outbound communication campaign
Intelligent Dialing
The platform automatically places calls using the most appropriate dialing mode for each campaign
2
Answering Machine Detection (AMD)
Detects whether the call is answered by a live person, voicemail, or fax
3
Automated Interaction
Delivers pre-recorded voice messages or executes IVR workflows based on the campaign requirements
4
Agent Escalation
When a valid interaction is detected or personalized assistance is required, the call is automatically transferred to an available agent
5
Call Logging & Analytics
All call activity is recorded through Call Detail Records (CDRs), providing complete visibility for campaign monitoring, reporting, and performance analysis
6
Use cases
Transform your outbound communications with Voice Broadcast Platform
Automate campaigns, optimize agent performance, and scale your operations with a platform designed for high-volume enterprise communications
Frequent questions
Our Voice Broadcast Platform is designed to comply with regulations such as TCPA, GDPR, and other privacy laws. It includes features like consent management, easy opt-out options for recipients, and detailed communication logs. Additionally, we provide guidance to ensure your campaigns meet all applicable regulatory requirements
The platform offers advanced message personalization and precise audience segmentation. You can tailor content based on demographics, customer history, or preferences, and schedule broadcasts at optimal times. This ensures each message is relevant and effective, improving response rates and recipient satisfaction
The platform offers detailed, real-time analytics for your voice campaigns. It provides metrics such as delivery rates, call durations, interactive responses, and more. These reports allow you to optimize your communication strategies, measure campaign ROI, and make data-driven decisions to continuously improve message effectiveness
Why choose WhatsApp Business through Convergia for our corporate operations?
How does this solution benefit our B2B models and wholesale operations?
Will our corporate and customer information be secure operating with Convergia?
What impact does this automation have on our Customer Service efficiency?
Who are our Partners for the SMS product?
Convergia's benefits
Local billing
In any currency for multiple services in various locations in the Pan-American region
Pan-American Coverage
Throughout Canada, the United States, and Latin America
All in one
Connectivity and Voice Solutions throughout the Americas
25+
Years of experience in the telecommunications and connectivity sector
Local support in your language
Rapid assistance throughout the Americas
Build your solutions with Convergia: