A leading provider of technically oriented products and services operates across the United States and Canada. The company is highly acquisitive, with over 100 acquired locations. Its sites range from single home offices to large facilities.
THE CHALLENGES
Business Challenges:
The provider’s small, strategic IT team was burdened by the daily management of its phone system. The company’s rapid growth through acquisitions created constant administrative work. This diverted the IT staff from their core mission of supporting the business, creating an operational bottleneck.
Technical Challenges:
The company’s self-hosted voice platform ran on end-of-life software that required an immediate upgrade. Many of their locations are connected using outdated technology incompatible with the new software version. A direct migration would have caused service disruptions for many of their offices, posing a significant operational risk.
THE SOLUTION
Convergia’s engagement began with a detailed analysis of the existing server. This audit identified the critical issues that needed to be fixed, including the end-of-life software.
We then delivered a turn-key solution by transferring the services to Convergia’s fully managed environment. We implemented a modern 3CX platform, hosted on two geographically redundant servers for high availability. Our team replaced all outdated connection methods, modernizing their network and eliminating complex on-site hardware.
RESULTS AND HIGHLIGHTS
The provider’s IT team is now completely free to focus on strategic business initiatives. The new platform is fully managed, scalable to support their acquisition strategy, and built for high reliability. All administrative tasks are now handled by Convergia. This partnership positions the company for future growth with a communications system they do not have to manage.
