A leading global manufacturer of electronic components operates multiple manufacturing, warehouse, and shipping facilities. The company has a core presence in Latin America, with facilities across Mexico and South America.
THE CHALLENGES
Business Challenges:
Managing contracts, billing, and support with multiple internet carriers across Latin America was complex and inefficient. The company’s finance and IT teams spent significant time processing numerous invoices and contacting different vendors for service issues. They needed to simplify carrier management and reduce operational overhead without sacrificing network quality.
The company needed to free its IT experts to drive innovation, not perform routine administrative tasks across a large, multinational operation.
Technical Challenges:
The manufacturer’s primary technical need was maintaining network resilience. Each facility required multiple, diverse internet connections to ensure business continuity. Sourcing and managing these diverse paths from various local carriers in different countries was a major logistical challenge for their IT team.
THE SOLUTION
Convergia delivered a comprehensive internet consolidation solution using our Wireline – DIA International service.
We simplified the entire carrier management process by becoming the single point of contact for all their internet connections in the region. The customer now interfaces with only one carrier. This provides them with:
- One consolidated monthly bill.
- One phone number for new service, customer support, and technical service.
While simplifying the process, we maintained network resilience by provisioning multiple, diverse path connections to each facility through our strong local carrier partnerships.
RESULTS AND HIGHLIGHTS
This partnership delivered significant financial and operational benefits.
- The manufacturer achieved a 30% cost reduction for the same high-quality internet services they previously had.
- The company receives one bill from one provider, dramatically simplifying their accounting process.
- They have one point of contact for all support needs, improving efficiency and speeding up issue resolution.
- The company retained full network diversity at each site without the administrative burden of managing multiple vendors.
