CxC SoftSwitch is a core software-based communications management solution that provides call control intelligence to establish, monitor, maintain, secure, route, terminate, dial and account for SIP Channel sessions on the Voice over IP (VoIP) network
Convergia offers
CxC SoftSwitch
A cloud based CxC SIP trunk / CxC DID administration tool, with detailed reports and real-time traffic monitoring
CxC SoftSwitch adds advance Call Center Features
Auto Dialer
Outbound IVR for calling phone numbers automatically.
Automated and predictive dialing within a defined time range to connect recipient with an available agent or voice broadcasting a recorded/TTS audio message
IVR Outbound/Inbound
Build a complex call flow to create a dynamics IVR with connection to databases, API, and complex connections with web
Answer Machine Detection
Detect answering machines (IVRs and Voicemails) to dynamically control IVR Outbound campaigns
Custom Caller ID
Change the caller ID of outgoing calls as required. The caller ID is obtained from the list of Convergia DIDs assigned to the customer
CxC SoftSwitch
By having local and regional presence, Convergia can provide personalized services throughout, Canada, United States, Mexico, Colombia, Peru, Chile, Argentina, and Brazil
Pan-American Coverage
No matter the time or place, clients and their employees can access meetings, make, and receive calls and messages from anywhere in the world
Constant Connectivity
Make and receive calls from your customers or coworkers from any device, anywhere, anytime
Mobility & Remote Work
Our solution is more affordable hosted in the cloud than on premise, because Convergia covers the maintenance, administration, power, support and warranty, all while keeping clients updated
Cost Efficient
The client can easily deploy a phone extension with an application, physical desk phone, or web browser
Seamless Deployment
Simple, affordable and flexible, CxC 3CX eliminates the cost and management headaches of outdated, traditional phone systems, or the limitations of a shared cloud PBX
CxC Webex Calling is a complete enterprise phone system in the cloud, with all the benefits of a traditional office PBX phone system and team collaboration solution in a single package
CxC Teams bring full voice capability into Microsoft Teams. Any company using Microsoft Teams as their unified communications tool can choose Convergia as their favored provider for voice
CxC SIP Trunking helps you save money when making local and long distance calls, plus it has a robust, stable and redundant network. It can be integrated with various HPBX applications and platforms.
CxC SoftSwitch is a core software-based communications management solution that provides call control intelligence to establish, monitor, maintain, secure, route, terminate, dial and account for SIP Channel sessions on the Voice over IP (VoIP) network
CxC SoftSwitch enables management and new features to any IP based on-premise or cloud based PBX andUCaaS solution
Pan-American 365/24/7 support by people for people
Pan-American company with Global connectivity offering
Private, Profitable, Family owned
Member of Future Electronics multi-billion $ family of companies
Convergia is the Pan-American Value-Added Distributor of Connectivity Solutions
Convergia is the convergence of connectivity for people, machines and business
20+ Years experience as a Connectivity Distributor
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