CxC SoftSwitch
CxC SoftSwitch is a core software-based communications management solution that provides call control intelligence to establish, monitor, maintain, secure, route, terminate, dial and account for SIP Channel sessions on the Voice over IP (VoIP) network
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Convergia offers complete voice solution
CxC SoftSwitch Connection Facilitator
A cloud based CxC SIP trunk / CxC DID administration tool, with detailed reports and real-time traffic monitoring
CxC SoftSwitch adds advance Call Center Features
Auto Dialer
Outbound IVR for calling phone numbers automatically.Automated and predictive dialing within a defined time range to connect recipient with an available agent or voice broadcasting a recorded/TTS audio message
Answer Machine Detection
Detect answering machines (IVRs and Voicemails) to dynamically control IVR Outbound campaigns
IVR Outbound/Inbound
Build a complex call flow to create a dynamics IVR with connection to databases, API, and complex connections with web
Custom Caller ID
Change the caller ID of outgoing calls as required. The caller ID is obtained from the list of Convergia DIDs assigned to the customer
Benefits
By having local and regional presence, Convergia can provide personalized services throughout, Canada, United States, Mexico, Colombia, Peru, Chile, Argentina, and Brazil
Pan-American Coverage
Cost Efficient
Constant Connectivity
Our solution is more affordable hosted in the cloud than on premise, because Convergia covers the maintenance, administration, power, support and warranty, all while keeping clients updated
No matter the time or place, clients and their employees can access meetings, make, and receive calls and messages from anywhere in the world
Seamless Deployment
The client can easily deploy a phone extension with an application, physical desk phone, or web browser
Mobility & Remote Work
Make and receive calls from your customers or coworkers from any device, anywhere, anytime
Simple, affordable and flexible, CxC 3CX eliminates the cost and management headaches of outdated, traditional phone systems, or the limitations of a shared cloud PBX
CxC Webex Calling is a complete enterprise phone system in the cloud, with all the benefits of a traditional office PBX phone system and team collaboration solution in a single package
CxC SoftSwitch enables management and new features to any IP based on-premise or cloud based PBX and UCaaS solution
CxC SIP Trunking helps you save money when making local and long distance calls, plus it has a robust, stable and redundant network. It can be integrated with various HPBX applications and platforms
CxC SoftSwitch is a core software-based communications management solution that provides call control intelligence to establish, monitor, maintain, secure, route, terminate, dial and account for SIP Channel sessions on the Voice over IP (VoIP) network
CxC Teams bring full voice capability into Microsoft Teams. Any company using Microsoft Teams as their unified communications tool can choose Convergia as their favored provider for voice
About Convergia
Convergia is the
Pan-American Value-Added Distributor of Connectivity Solutions
Pan-American 365/24/7 support by people for people
Convergia is the convergence of connectivity for people, machines and business
Pan-American company with Global connectivity offering
20+ Years experience as a Connectivity Distributor
