CxC SoftSwitch

Enables VoIP management and new solutions for your customers

CxC SoftSwitch is a core software-based communications management solution that provides call control intelligence to establish, monitor, maintain, secure, route, terminate, dial and account for SIP Channel sessions on the Voice over IP (VoIP) network

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Convergia offers complete voice solution

CxC Wireline and Wireless for backbone and local loop connectivity
CxC SIP Trunking and DID for IP based dynamic communication channels

CxC PSTN to connect your voice to the world phone system
CxC SoftSwitch for communications management and monitoring
CxC Hosted PBX, 3CX, MSFT TEAMS, WEBEX

CxC SoftSwitch Connection Facilitator

Channel partner portal with custom branding

SIP Trunk management

DID management

Prepaid / Postpaid account management

IP & SIP Termination

Rates management

Invoicing & Billing

Reports

A cloud based CxC SIP trunk / CxC DID administration tool, with detailed reports and real-time traffic monitoring

CxC SoftSwitch adds advance Call Center Features

Auto Dialer

Outbound IVR for calling phone numbers automatically.Automated and predictive dialing within a defined time range to connect recipient with an available agent or voice broadcasting a recorded/TTS audio message

Answer Machine Detection

Detect answering machines (IVRs and Voicemails) to dynamically control IVR Outbound campaigns

IVR Outbound/Inbound

Build a complex call flow to create a dynamics IVR with connection to databases, API, and complex connections with web

Custom Caller ID

Change the caller ID of outgoing calls as required. The caller ID is obtained from the list of Convergia DIDs assigned to the customer

Benefits

By having local and regional presence, Convergia can provide personalized services throughout, Canada, United States, Mexico, Colombia, Peru, Chile, Argentina, and Brazil

Pan-American Coverage

Cost Efficient

Constant Connectivity

Our solution is more affordable hosted in the cloud than on premise, because Convergia covers the maintenance, administration, power, support and warranty, all while keeping clients updated

No matter the time or place, clients and their employees can access meetings, make, and receive calls and messages from anywhere in the world

Seamless Deployment

The client can easily deploy a phone extension with an application, physical desk phone, or web browser

Mobility & Remote Work

Make and receive calls from your customers or coworkers from any device, anywhere, anytime

Simple, affordable and flexible, CxC 3CX eliminates the cost and management headaches of outdated, traditional phone systems, or the limitations of a shared cloud PBX

CxC Webex Calling is a complete enterprise phone system in the cloud, with all the benefits of a traditional office PBX phone system and team collaboration solution in a single package

CxC SoftSwitch enables management and new features to any IP based on-premise or cloud based PBX and UCaaS solution

CxC SIP Trunking helps you save money when making local and long distance calls, plus it has a robust, stable and redundant network. It can be integrated with various HPBX applications and platforms

CxC SoftSwitch is a core software-based communications management solution that provides call control intelligence to establish, monitor, maintain, secure, route, terminate, dial and account for SIP Channel sessions on the Voice over IP (VoIP) network

CxC Teams bring full voice capability into Microsoft Teams. Any company using Microsoft Teams as their unified communications tool can choose Convergia as their favored provider for voice