Convergia Operator Connect for Microsoft Teams

Integration of

Microsoft Teams with Professional Telephony

Operator Connect for Microsoft Teams by Convergia
Transform your business communication with our high-quality telephony integration for Microsoft Teams. Convergia provides a seamlessly integrated telephony experience throughout the PanAmerican region, ensuring maximum security, high availability, and uninterrupted unified communications

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Invoiced from your selected country in
the preferred currency, with local support
in your own language

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Exclusive benefits for your company

Everything you need to boost your business communication

Integrated security

Protect your company with enhanced security features, from encryption and security protocols to physical and operational security

Device flexibility

Permitir llamadas telefónicas desde cualquier dispositivo, incluidos teléfonos IP, salas de Microsoft Teams, PC, Mac y dispositivos móviles

Centralized management

Use the Office 365 administration portal to manage your phone systems, support call management features such as hold, call forwarding, and voicemail, as well as acquire and assign numbers and manage users

Discover the power of Operator Connect for Teams

Auto Attendant

Create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization

Call Answer/Initiate

Let’s users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client. Can be done by name and number

Transfer a Call

Let’s users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone

Cloud Voicemail

Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications

Call merge

Adding external phone calls to meetings, maximize the UC capabilities, integrating phone calls to collaboration meetings, or your own mobile phone to continue a meeting on the move without using data

Business support throughout Pan-America

Operator Connect by Convergia for Microsoft Teams

Direct connection to Azure through Express ITX routes and presence in 8 countries. Microsoft-certified solution for companies that demand maximum availability

Microsoft Teams Phone System:

Teams phone: Call quality dashboard

Manage call and meeting quality

Get a global view of call quality across your organization with the call quality dashboard

Teams phone: Call merge

Join the calls

Whether you’re on a group call and want to add another person, or have an incoming call, you can merge calls to talk to everyone at once

Microsoft Copilot

Real-Time Call Transcription and Summaries

Get real-time transcription of your calls to text, along with detailed call summaries. These summaries include action items and follow-up questions, helping you stay organized and informed

Teams phone: Call transcription

Read what was said

Make your meetings more inclusive with live transcription, which allows users to follow and review conversations along with meeting audio in real time

Teams phone: Endpoint transfer

Transfer calls between devices seamlessly

Transfer calls, such as from laptop to mobile, without interruption in service or call quality with hotspot transfer

It's that simple to implement Operator Connect for Microsoft Teams

1 Request

Complete the form
and a KAM will contact you
within 24 hours

2 Configuration

Our team configures
the integration according to your
specific needs

3 Activation

Start using Teams with your teams immediately

Success Stories

CCA S.A. migrates its telephone network to the Microsoft cloud

CCA is a company that serves banking clients and authorized institutions, which operate within Chile, offering processing services to financial institutions

L’Oréal renews hybrid work with Microsoft 365 and Microsoft Teams

L’Oréal is the giant of cosmetics, fragrances, and hair care. It oversees 35 international brands and employs more than 85,000 people

3CX Passes with Flying Colors at West Hatch High School

West Hatch High School is a large secondary school situated in Chigwell, Essex holding great standing within the community

Operator Connect frequently asked questions

What is Operator Connect for Microsoft Teams and how it works?

It is a service that integrates Convergia’s telephony directly into Microsoft Teams, allowing you to make and receive external calls from the Teams platform without additional hardware

How does Operator Connect compare with other telephony solutions for Teams?

Operator Connect offers a deeper and more native integration with Teams, greater reliability, and a simpler deployment compared to third-party solutions or Direct Routing

What level of technical support does Convergia provide for Operator Connect?

Convergia offers 24/7 technical support with a centralized operations team, multilingual assistance, and proactive network management

What is the Operator Connect implementation process like?

The implementation is fast and simple. Convergia handles the configuration in the Teams portal, number assignment, and service activation, usually in a matter of days