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Automate sales and customer service via WhatsApp
Chat, automate, and scale on your customers’ preferred channel. An omnichannel platform for businesses that want to serve, automate, and sell more through conversations that drive results
- +35% More conversions
- -40% Response time reduction
- 98% Customer satisfaction
Power your business with advanced WhatsApp Business API features
Automate without relying on code or technical teams
Build complete support and marketing experiences without technical complexity
- Visual flow and customer journey creation
- Automation of frequent responses
- Campaign activation based on events or behavior
- Complete journey design within WhatsApp.
Launch automations in minutes, not in weeks
Smart support that reduces costs and improves the experience
Provide immediate attention to your customers with a combination of automation and live agents , all within WhatsApp
- 24/7 support without saturating your team
- Chatbots that resolve frequent queries instantly
- Escalation to human agents when necessary
- Automated reminders that reduce customer friction
Turn your support into an efficient system that responds faster and costs less
Communication that adapts to your customer's behavior
Design personalized interactions that trigger based on what each user does , not just what you say in campaigns
- Automated messages based on user actions
- Personalized communication flows by segment
- Use of data to create more relevant experiences
Stop sending generic messages and start conversing with intent
Conversational Sales
Convert more leads, recover abandoned carts, and close sales directly via chat
24/7 Customer Service
Resolve queries, manage tickets, and provide instant automated AI support
Marketing & Campaigns
Send promotions, personalized news, and reminders your clients will actually read
Notifications & Alerts
Inform in real-time about orders, payments, schedule updates, and delivery status
Authentication & Security
Validate users, send OTP codes, and secure every high-risk transaction
Surveys & Feedback
Gather immediate user feedback and measure experience metrics
instantly
Accompany your customers throughout their entire journey
Discovery
1
Drive traffic from ads,
website, or social
media straight to
WhatsApp
Conversation
Respond instantly
using chatbots and AI
qualification funnels
2
Human agent
Seamlessly route to a
human agent
whenever specialized
care is required
3
Conversion
Close deals, issue
quotes, and send
integrated payment
links natively
4
Retention
Re-engage with broadcast campaigns, alerts, and loyalty triggers
5
Solutions for every industry
And many more
Forestry, fishing, parking management, water management, and worker safety
Reliable, secure, and scalable infrastructure
We comply with the highest security standards and official Meta protocols to protect your brand data and your users
WhatsApp Verified Partner: Official engineering and routing alignment
Security & Encryption: End-to-end payload encryption
Global Datacenter Footprint: Low latency message processing
99.9% Uptime SLA: Guaranteed service continuity for enterprise operations
Dedicated 24/7 Tech Support: Expert response network standing by.
Ready to transform your conversations into results?
Talk with an expert today and discover how WhatsApp can power your growth parameters
Connect with your favorite software
Frequent questions
The platform we integrate is designed specifically for the enterprise segment. For your B2B platforms, it allows you to send traffic at scale stably; and for your commercial divisions, it provides automated tools to directly expand your wholesale sales
Yes, security comes first. Through our integration, all your data is encrypted and protected before being sent to the WhatsApp Business Platform. Additionally, the platform allows you to securely and seamlessly authenticate your customers, building trust in every interaction
A direct operational impact. Through Convergia, you can provide 24/7 support using easy-to-use automation capabilities. In fact, 99% of chatbot and customer service interactions on this platform are successfully completed, with the ability to enable support in up to 14 languages
Because Convergia gives you access to a reliable, enterprise-grade messaging infrastructure. You can design end-to-end customer journeys on a platform trusted by over 2,000 brands worldwide to support their digital transformation
Why choose WhatsApp Business through Convergia for our corporate operations?
How does this solution benefit our B2B models and wholesale operations?
Will our corporate and customer information be secure operating with Convergia?
What impact does this automation have on our Customer Service efficiency?
Who are our Partners for the SMS product?
Convergia's benefits
Local billing
In any currency for multiple services in various locations in the Pan-American region
Pan-American Coverage
Throughout Canada, the United States, and Latin America
All in one
Connectivity and Voice Solutions throughout the Americas
25+
Years of experience in the telecommunications and connectivity sector
Local support in your language
Rapid assistance throughout the Americas
Build your solutions with Convergia: