Operator Connect for Microsoft Teams

Operator Connect offers unparalleled security and resilience, ensuring Convergia’s Telephony Network Services integrate smoothly with the Microsoft Teams network

Enjoy comprehensive coverage across Convergia’s presence in the Pan American region, local billing, and competitive rates on the market

Whether you prefer to retain your current numbers or acquire new ones, Convergia’s flexible service has you covered. Enhance your communication experience with Operator Connect for Microsoft Teams

Invoiced from your selected country in
the preferred currency, with local support
in your own language

Connect with us!

* By submitting this form, you are agreeing to our Convergia's Privacy policy

Operator Connect for Microsoft Teams will provide each user with a phone number and enable all PSTN call control tasks, such as placing and receiving calls, transferring calls, and muting and unmuting calls

Operator Connect for Microsoft Teams’ users can click a name in their address book and place a call to that person

Features

Auto Attendant

Create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization

Call Answer/Initiate

Let’s users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client. Can be done by name and number

Transfer a Call

Let’s users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone

Cloud Voicemail

Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications

Call merge

Adding external phone calls to meetings, maximize the UC capabilities, integrating phone calls to collaboration meetings, or your own mobile phone to continue a meeting on the move without using data

Operator Connect

Seamless Integration:
Effortlessly connects Microsoft Teams phone system, with Convergia Telephony Network across the Pan American region

Simplicity

Unparalleled Security and Resilience:
Ensures your phone services integrate smoothly and securely into the Microsoft Teams network using the high available Convergia’s Network

Security

Pan American coverage

Regional deployment: Convergia provides Operator Connect services on all these markets (up to this date) Canada, USA, Mexico, Colombia, Peru, Brazil, Argentina, and Chile.
For other countries like Ecuador, El Salvador, Republica Dominicana, Panama, Costa Rica, and Uruguay we provide professional Cloud Direct Routing.
Number Portability: Allows you to keep your current phone numbers in countries where this service is allowed or get new ones as needed, providing flexibility and convenience

Microsoft Teams Phone System:

Teams phone: Call quality dashboard

Manage call and meeting quality

Get a global view of call quality across your organization with the call quality dashboard

Teams phone: Call merge

Join the calls

Whether you’re on a group call and want to add another person, or have an incoming call, you can merge calls to talk to everyone at once

Microsoft Copilot

Real-Time Call Transcription and Summaries

Get real-time transcription of your calls to text, along with detailed call summaries. These summaries include action items and follow-up questions, helping you stay organized and informed

Teams phone: Call transcription

Read what was said

Make your meetings more inclusive with live transcription, which allows users to follow and review conversations along with meeting audio in real time

Teams phone: Endpoint transfer

Transfer calls between devices seamlessly

Transfer calls, such as from laptop to mobile, without interruption in service or call quality with hotspot transfer

Benefits

Why choose Convergia as your Operator Connect provider?

Built in Security 

Protect your business with enhanced security features from encryption and securityprotocols to physical and operational security

Device Flexibility  

Enable telephone calls from any device, including IP phones, Microsoft Teams Rooms, PCs, Mac, and mobile devices

Centralized Administration  

Use the Office 365 admin portal to manage your phone systems, support call management features such as hold, forward transfer and voicemail, as well as acquire & assign numbers, and manage users

Additional Features

Teams phone

Call Transcription
Call Quality Dashboard
Voice enabled channels
Call Merge
Endpoint Transfer

Collaborative apps

Meeting Experiences
Chat Experiences
Integrated Experiences

Security, privacy, compliance, and management

Information protection
Teams Multi-Geo support
Granular controls via policies
Device management
App lifecycle and management

WORKING BETTER, TOGETHER

Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for Unified Communications as a Service for the sixth year in a row | Microsoft 365 Blog

How does it work?

Select Convergia as your provider on the Microsoft Teams Admin Center
Select the countries where you need to enable the phone service
Fill up your contact information and very soon you will be contacted, and according with your requirements of new numbers, portability, and voice traffic destinations, you will receive our best rates, and all your new o ported numbers will be available on the Operator Connect portal
Just assign each number to a Microsoft Teams user or an Auto attendant or a Queue and it will be ready to be used

Easy, secure and reliable

Direct Routing

How Direct Routing works?

Direct Routing is another way to connect telephony services with MS Teams, at Convergia, we also provide this service to bring Telephony connectivity to your Microsoft Tenant using our certified Cloud SBCs, specifically to cover all the countries on the Pan American region where regulations do not allow Operator Connect