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Enterprise SMS Platform

Connect with your customers in seconds via SMS

Instant one-to-many communication with anyone who has a mobile phone, anywhere in the world

Mass and personalized SMS

Instant delivery and real-time reporting

Easy integration with your business

The Partners that trust us

Why choose SMS for your business?​

The most widely adopted communication channel worldwide, with the highest response rates

Global

 SMS reaches anyone, anywhere, at any time, as long as there is network coverage

Instant

Send messages in seconds and instantly track who has received them​

Personal

 SMS is a personal channel, ideal for critical notifications and authentication on private devices​

Cost-effective

A channel with high return on investment (ROI). Bulk SMS campaigns are highly cost-efficient​

Easy adoption

Everyone knows how to open, read, and send text messages no additional apps required

Simple

SMS messages (up to 160 characters) are brief, clear, and straight to the point

Features for a limitless experience​

Send alerts, notifications, and SMS campaigns to any device through a simple and efficient interface

SMS delivery via premium routes

Connectivity with over 600 operators worldwide

Two-way SMS and turnkey solution

Service capable of sending over 50,000 messages per month

How does the process work?

What can you do with SMS?​

Boost sales, strengthen customer loyalty, and enhance operational security

Sales & Marketing

  • Promotions ​
  • Abandoned cart ​
  • Product launches ​
  • Back in stock

Customer Support

  • Shipping notifications​
  • Product returns
  • Product inquiries
  • Customer reviews

Security

  • Multi-factor authentication
  • Password reset ​
  • Payment authorization ​
  • Banking authorization

Alerts & Industries

  • Medical appointment reminders ​
  • Real estate sector ​
  • Weather alerts

Engage and connect with your customers today​

Connect your customers with your sales team and start increasing your sales through alerts, reminders, and loyalty programs

Frequent questions

How can Convergia's SMS service improve our customer communication and increase engagement?

Our SMS service enables you to send personalized and timely messages directly to your customers’ mobile devices. With open rates exceeding 98%, SMS significantly enhances the reach and effectiveness of your communications, making it ideal for notifications, promotions, and customer service, thereby increasing engagement and customer satisfaction

How does Convergia ensure compliance with privacy and communication regulations in the SMS service?

Our SMS service is designed to comply with regulations such as TCPA, GDPR, and other applicable privacy laws. We implement consent management features, easy opt-out options for recipients, and maintain detailed communication logs. Additionally, we provide guidance and tools to help you maintain regulatory compliance in your campaigns


What personalization and segmentation capabilities does the SMS platform offer?

Our SMS platform offers advanced personalization and precise audience segmentation. You can tailor messages based on demographic data, purchase history, or customer preferences. Additionally, it provides scheduling and automation features to send messages at the optimal time, enhancing the relevance and effectiveness of your campaigns

What type of analytics and reporting does the SMS platform offer to measure the success of our campaigns?

Our SMS platform provides detailed, real-time analytics of your campaigns. It offers key metrics such as delivery rates, open rates, response rates, and conversions. These reports enable you to optimize your communication strategies, measure the ROI of your campaigns, and make data-driven decisions to continuously improve the effectiveness of your SMS messages

Why choose WhatsApp Business through Convergia for our corporate operations?

Because by working withConvergia, you access Infobip’s leading infrastructure to boost your business messaging. We enable you to design end-to-end customer journeys on a reliable platform already trusted by 2,000 brands worldwide for their digitaltransformation

How does this solution benefit our B2B models and wholesale operations?

The platform we integrate is designedspecifically for the enterprise segment. For your B2B platforms, it allows you to send traffic at scale stably; and foryour commercial divisions, it provides automated tools to directly expand your wholesale sales

Will our corporate and customer information be secure operating with Convergia?

Yes, security comes first.Through our integration, all your data is encrypted and protected before being sent to the WhatsApp BusinessPlatform. Additionally, the platform allows you to securely and seamlessly authenticate your customers, building trust inevery interaction

What impact does this automation have on our Customer Service efficiency?

A direct operational impact.Through Convergia, you can provide 24/7 support using easy-to-use automation capabilities. In fact, 99% of chatbotand customer service interactions on this platform are successfully completed, with the ability to enable support inup to 14 languages

Who are our Partners for the SMS product?

Our strategic partners are Centro Telecom, Connect Telecom, IntiCo, Infobip, and UPIX

Convergia's benefits

Local billing

In any currency for multiple services in various locations in the Pan-American region

Pan-American Coverage

Throughout Canada, the United States, and Latin America

Local support in your language

Rapid assistance throughout the Americas

25+

Years of experience in the telecommunications and connectivity sector

All in one

Connectivity and Voice Solutions throughout the Americas

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