HOW DOES IT WORK?
CxC Teams will provide each user with a phone number and enable all PSTN call control tasks, such as placing and receiving calls, transferring calls, and muting and unmuting calls
CxC Teams’ users can click a name in their address book and place a call to that person
Create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization
Configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on
Let's users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client. Can be done by name and number
Group Call Pickup and Forward
Let's users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable
Transfer a Call
Let's users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone
Call Park and Retrieve
Users place a call on hold. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call
Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications
Protect your business with enhanced security features from encryption and securityprotocols to physical and operational security
BUILT IN SECURITY
Enable telephone calls from any device, including IP phones, Microsoft Teams Rooms, PCs, Mac, and mobile devices
Use the Office 365 admin portal to manage your phone systems, support call management features such as hold, forward transfer and voicemail, as well as acquire & assign numbers, and manage users
Built-in webinar tools
Immersive webinar experiences
Integrated Teams buttons
Call Quality Dashboard
Voice enabled channels
Teams Multi-Geo support
Granular controls via policies
App lifecycle and management
Create a more engaging meeting experience with together mode. Focus on faces, pick up on nonverbal cues, and easily see who’s talking.
MEETINGS AND WEBINARS
Get started on time with one-touch join on many online meetings devices and start sharing content easily with attendees everywhere.
TEAMS ROOMS AND DEVICES
TEAMS PHONE: CALL MERGE
TEAMS PHONE: ENDPOINT TRANSFER
Join the calls
Whether you're on a group call and want to add another person, or have an incoming call, you can merge calls to talk to everyone at once.
Transfer calls between devices seamlessly
Transfer calls, such as from laptop to mobile, without interruption in service or call quality with hotspot transfer.
TEAMS PHONE: CALL QUALITY DASHBOARD
TEAMS PHONE: CALL TRANSCRIPTION
Read what was said
Make your meetings more inclusive with live transcription, which allows users to follow and review conversations along with meeting audio in real time.
Manage call and meeting quality
Get a global view of call quality across your organization with the call quality dashboard.
Enhance team engagement, facilitate richer collaboration, and drive results during Teams meeting with apps.
Instant message, make a video call, or screen share. Customize your messages with rich text editing, tag people, and use favorite apps in chats.
CHATS AND COLLABORATION
CxC TEAMS BENEFITS
Significant cost saving per user when compared to others Microsoft calling plans
Allows for flexible and remote working and enables a collaborative approach
Never miss a call
Built-in business continuity with network and number level resilience to keep your business working
Operational and voice network excellence from one of the leading SIP trunking providers in Pan-America
CxC TEAMS with DIRECT ROUTING
HOW DOES IT WORK?
Connections from Microsoft Teams to Convergia's network occur via an IP connection and is delivered as an end-to-end service with high availability
Any company using Microsoft Teams as their unified communications tool can choose to implement Convergia as their preferred provider for voice and benefit from cost savings, increased functionality, and support for migration
Session Border Controller
3rd Party PBX/SBC
Analog Telephony Adapters
Phone # Ranges
3rd Party Voice Apps
Convergia has built a solid Direct Routing architecture to enable full voice capability natively into Microsoft Teams; CxC Teams
Convergia’s Direct Routing capability provides connectivity to your Microsoft Teams tenant, enabling full PSTN breakout on the public telephone network
Many businesses utilizing Microsoft Teams for internal collaboration can nowbenefit from the ability to make and receive calls, by enabling Teams as a fullcloud-based Unified Communication solution, with enterprise-gradetelephony and Pan-American coverage
What is required to enable
Teams Direct Routing?
Microsoft 365 or Office 365 license including Teams
Microsoft Phone System add-on
WHY DIRECT ROUTING WITH CONVERGIA
Highly reliable and resilient architecture with Direct Routing from Convergia SIP Trunking, with simple provisioning, enhanced call control features and carrier-grade infrastructure. All are provided at a competitive price as a complete cloud solution
Utilizes Microsoft certified Session Border Controllers (SBCs) to deliver better value, greater flexibility, increased functionality, and support for migration, all as a cloud-based service
Provides connectivity to your Microsoft Teams tenant, enabling full PSTN breakout on the public telephone network.
Enables full voice capability natively into Microsoft Teams without the need for
Convergia is the Pan-American Value-Added Distributor of Connectivity Solutions
Convergia is the convergence of connectivity for people, machines and business
20+ Years experience as a Connectivity Distributor
Pan-American 365/24/7 support by people for people
Pan-American company with Global connectivity offering
Private, Profitable, Family owned
Member of Future Electronics multi-billion $ family of companies