3CX

Transform and take control of your voice communications with 3CX:
All-in-one business phone system and contact center solution crafted for companies   

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3CX is a complete powerful Cloud Communications Platform, offering customers a simple, flexible, and affordable solution to call, video and live chat. With 3CX, businesses can increase productivity, enhance customer experiences, and at the same time dramatically cut costs and management headaches 

What is 3CX?

Features

Hosted PBX

  • Call transfer
  • Forwarding rules
  • Call waiting
  • Call parking
  • Call Pickup
  • Music on hold
  • Voicemail
  • Digital receptionist
  • Ring groups
  • Call recordings
  • Phone directory
  • Auto-provisioning 

Unified Communications 

  • Chat
  • VideoCall
  • Presence
  • Two Factor Autentication
  • Webmeeting
  • Whiteboard
  • Survey
  • Screen sharing
  • Share PDF
  • Remote Assistance 

Integrations 

  • CRM 
    – Zendesk 
    – Salesforce 
    – MS Dynamics 
    – Zoho 
    – Others
  • Live Chat (Chat, call, video)
  • Facebook
  • WhatsApp
  • SMS
  • Office 365
  • Google Single Sign-On
  • Transcription
  • OpenAI Wishper
  • Google Speech 

Call Center 

  • Call Queues 
    – Polling Strategies
  • Call Monitoring 
    – Listen 
    – Wishper 
    – Barge-In
  • SLA Alerts
  • Switchboard
  • Wallboard
  • Reports
  • CallBack
  • Announce Queue position to caller
  • Evaluate customer experience with survey
  • Build Complex Call flows with CFD 

Mobility and remote work

Mobile

  • Android
  • iOS

Desktop

  • Windows
  • MAC

IP Phones

  • Yealink
  • Grandstream

Webclient

  • Google Chrome
  • Microsoft Edge

WORKING BETTER, TOGETHER

3CX also supports Fax over IP (FoIP) for Fax Receive services with low cost, Customer Premise Analog Telephone Adapter and 3CX SBC Fax Appliance
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Benefits

CRM Integration

Take advantage of the 3CX integration features 

  • Caller ID to Contact Name – inbound calls trigger a CRM contact lookup
  • Contact Lookup in CRM based on Name, Number or Email if you search for a name in the 3CX Webclient
  • Call & Chat Journalling – calls and chats are logged in the CRM Contact Card as CRM call records
  • Create a new CRM contact from the 3CX client for calls from new numbers
  • Click to Call – launch calls straight from CRM via 3CX, using the 3CX Click2Call Browser extensions for Google Chrome and Microsoft Edge

Popular CRMs and Helpdesk are supported 

  • Bitrix24, ConnectWise, Freshdesk, Hubspot, Microsoft Dynamics 365, MongoDB, Salesforce, SQL Databases, Vtiger, Zendesk, Zoho, Jetpack CRM, Kommo, Pipedrive
  • Convergia can also integrate 3CX with custom CRMs via the CRM Integration Wizard

3CX supports popular CRM and helpdesks

  • Salesforce, Freshdesk, Microsoft Dynamics, Microsoft 365, Zendesk, Hubspot, and many more
  • Convergia can add new CRM custom integrations with 3CX REST API

Facebook Integration

With 3CX, you can attend to messenger business messages immediately from the Web Client, Desktop App and smartphone apps

Teams of agents can answer, transfer and resolve customer messenger queries all from one platform. Give clients more ways to reach you and let agents respond to facebook leads right within the 3CX platform

Need help from another team member? No problem! Transfer chats easily to colleagues or groups, improving response times and team collaboration

Reply to Facebook messages from 3CX apps
  • Respond to new Facebook leads faster
  • Transfer chats to qualified team members
  • New support channel
  • Give customers confidence to get in touch
  • Strengthen your brand with improved response times
Automatically assign Facebook messages to a group
  • Queue-based group message handling
  • Reports provide you with information on response times and message

Answer Facebook company messages from 3CX


Answer Facebook company messages from 3CX


  • Add a new support channel. Give clients the confidence to get in touch
  • Respond to new Facebook leads as they come in via 3CX
  • Transfer Facebook messages to qualified team members
  • Resolve issues faster by collaborating with your team

    • One solution: live chat, social media, calls


    One solution: live chat,social media, calls

  • Assist customers across multiple channels from the same interface
  • No need to switch between apps - save on agent’s time
  • Facebook messages are tracked & archived centrally
  • No need for multiple FB admins - add unlimited users to the queue

    • Know who’s chatting

    Know who’s chatting

  • Use CRM integration to identify customers & track history
  • Wow your customers by personalizing your chat responses
  • Be prepared with all your customer’s history at your fingertips
  • New FB leads are automatically created and logged in the CRM

    • Auto-assign Facebook messages

    Auto-assign Facebook messages

  • Queue-based group handling of messages
  • Tickets can be assigned to the first user that responds
  • Ensure proper response priority. Integrate into SLA policies
  • Reports give you insights into reply times & messaging performance

    • Live Chat and Website Integration

    As many as 50% of live chats end up being forwarded to the call center with the customer having to explain everything again! In these cases, live chat systems are yet another obstacle prolonging resolution times. Not so with 3CX Live Chat! The customer or chat agent can instantly elevate the chat to a call to explain better

    WhatsApp Integration

    With 3CX, you can attend to WhatsApp business messages immediately from the Web Client, Desktop App and smartphone apps

    Teams of agents can answer, transfer and resolve customer WhatsApp queries all from one platform. Give clients more ways to reach you and let agents respond to WhatsApp leads right within the 3CX platform. Need help from another team member? no problem! Transfer chats easily to colleagues or groups, improving response times and team collaboration

    Answer WhatsApp business messages from 3CX apps

    • Webclient (Microsoft Edge, Google Chrome)
    • Mobile application (android, iOS)
    • Desktop application (Windows, MAC)

    Answer WhatsApp business messages from 3CX

    • Give your clients more ways to get in touch
    • New WhatsApp leads can be responded to directly from 3CX clients
    • Transfer a chat to a colleague or group when needed
    • Improve resolution time when working together as a team

    Automatic WhatsApp message assignment

    • Send your WhatsApp messages to a queue of agents to share the load
    • Allow chats to be assigned to the first agent that responds
    • Track your response times with SLA timers
    • Run reports to track SLAs, reply times, and agent performance

    Live chat, messaging & calls all  under one roof

    • Calls, video, live chat, SMS and WhatsApp
    • Help clients across multiple channels from your single interface
    • Save your agents time by removing the need to switch between apps
    • Keep a central record of all your chat conversations

    What’s Up? Integrate CRM to know who’s messaging

    • 3CX CRM integration will identify customers as messages come in
    • Answer your customers with a personalized greeting. Make them feel valued
    • Give the best customer service with all your customer’s history in

    SIMPLE AND QUICK SET-UP

    Download the 3CX app and get working on all your devices!
    Connect now!

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    Convergia Benefits

    PanAmerican Coverage

    In all of Canada, US and LATAM

    Local Billing

    in any currency for multiple location services across the PanAmerican Region

    Centralized Operations Team

    in any currency for multiple location services across the PanAmerican Region

    One-Stop Shop

    Connectivity and Voice Solutions throughout all of PanAmerica

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