CxC 3CX is a Cloud PBX phone system that is hosted, managed and monitored in
Convergia’s Cloud environment which delivers Unified Communications as a Service (UCaaS)

Clients can choose how they want to access their Hosted PBX from the 3CX mobile app, web browser, desktop application or desk phone

They can also keep updated with their business from anywhere in the world as long as they have an internet connection

CxC 3CX is a Full service Managed and Monitored Unified Communications as a Service offering

Optional phones and conference equipment available to purchased or financed at low

monthly rate

Mobility and remote work

Mobile

• Android

• iOS

Desktop

• Windows

• MAC

• Google Chrome

• Microsoft Edge

Webclient

• Yealink

• Grandstream

IP Phones

(Check supported models)

HOW DOES IT WORK?

Clients can quickly set up or schedule web meetings any device they use. Meetings are held as voice or video calls, with video calls being visible in a web browser

Users can dial-into a web meeting from the PSTN or an internal number. If a call comes into a user’s extension, the user can answer on any installed device

As Convergia hosts the PBX in the cloud, clients can gain quick access to their phone system via the application, web-browser or IP-phone

MAIN FEATURES

BUSINESS SMS MESSAGES WITH 3CX

• Send and receive business SMS messages from 3CX
• Use SMS marketing to boost business and drive customer engagement
• All messages are monitored
• Incoming messages are be assigned to a queue of agents

• Send and receive SMS / MMS from the web & smartphone apps
• Route incoming text messages directly to queues, not individuals
• Send promotional texts with latest offers & deals
• One-way SMS with alphanumeric sender ID for notifications

Send a SMS from your 3CX business number

• SMS, Facebook & Live Chat messages are centrally managed
• Prioritize messages in the queue to ensure timely replies
• Includes reports for insights into text messaging effectiveness
• Match contacts to an integrated CRM for universal contact tracking

Manage messages and increase productivity

AUTOMATE CALL FLOWS WITH 3CX CALL FLOW DESIGNER

Save employees time and improve the customer experience with 3CX Call Flow Designer (CFD). The easy-to-use visual app lets you easily create strategic call flows and voice apps so agents can handle calls more efficiently and customers get where they need to go faster. Enhance your phone support structure and delight customers with a professional support portal. Create rules for call routing based on customer type, time of day, and more so no call goes unanswered. In addition, the authentication and credit card components ensure that security and privacy are taken care of.

Ready to use call flow building blocks

Automate responses using Text to Speech

User-friendly Drag & Drop interface

Automate Call Handling

• Know exactly who is calling and have the customer record open before picking up the phone
• Save your agents’ precious time and boost customer satisfaction
• Automatically create new contacts and answer existing leads with a personalized greeting
• Resolve issues faster by having immediate access to customer service records
• Click2Call directly within any CRM or helpdesk platform
• No copying and pasting of numbers, and calls are journaled for future reference
• Easily done when integrating your CRM or helpdesk system with 3CX!

3CX CRM Integration

Leverage and integrate your CRM and 3CX investments

• Matches caller ID to a record in your CRM
• Creates a new customer record for new numbers
• Logs calls to the customer record so you can see call history
• Impress customers and save your staff tedious searching time

Improve your sales force efficiency

• Launch calls in a single click right from your CRM
• Save agents time by automatically popping up customer records
• Automatic call journaling removes tedious manual call entries
• Build custom call flows to automate questions and workflows

3CX supports popular CRM and helpdesks

• Salesforce, Freshdesk, Microsoft Dynamics, Microsoft 365, Zendesk, Hubspot, and many more
• Convergia can add new CRM custom integrations with 3CX REST API

That feature on your Facebook business page - “usually responds in …”? When that says something like “3 days”, it could really hurt your business. With 3CX you can deliver Facebook messages immediately to the web client and smartphone apps. Agents can answer, transfer and resolve customer queries from the same platform they use for all other communication. Simply complete the integration with your Facebook account, assign incoming chats to a queue, and your agents will be able to respond just as they would a live chat

CxC 3CX: Website Integration

Integrate your website with CxC 3CX and expand your customer communications using:

CMS supported

Wordpress

Joomla

Weebly

Drupal

Squarespace

Wix

Add WhatsApp to your contact center solution. Offering your customers multiple contact methods can be a headache to keep on top of. Not so with 3CX! Take the pain away with one central system for Calls, Live Chat, WhatsApp and SMS. With 3CX, you can deliver WhatsApp business messages immediately to the Web Client, Desktop App, and smartphone apps. Teams of agents can answer, transfer and resolve customer queries all from one platform

• Give your customers more ways to contact you
• New WhatsApp leads can be responded to directly from 3CX apps
• Transfer a chat to a colleague or group when needed
• Improve resolution time when working in a team
• Customers can attach images and videos (up to 50 MB per file)

CxC 3CX: Integration with WhatsApp

CxC 3CX: Facebook Integration

Answer Facebook company messages from 3CX

• Add a new support channel. Give clients the confidence to get in touch
• Respond to new Facebook leads as they come in via 3CX
• Transfer Facebook messages to qualified team members
• Resolve issues faster by collaborating with your team

One solution: live chat,social media, calls

• Assist customers across multiple channels from the same interface
• No need to switch between apps - save on agent’s time
• Facebook messages are tracked & archived centrally
• No need for multiple FB admins - add unlimited users to the queue

• Use CRM integration to identify customers & track history
• Wow your customers by personalizing your chat responses
• Be prepared with all your customer’s history at your fingertips
• New FB leads are automatically created and logged in the CRM

Know who’s chatting

Auto-assign Facebook messages

• Queue-based group handling of messages
• Tickets can be assigned to the first user that responds
• Ensure proper response priority. Integrate into SLA policies
• Reports give you insights into reply times & messaging performance

Answer WhatsApp business messages from 3CX

• Give your clients more ways to get in touch
• New WhatsApp leads can be responded to directly from 3CX clients
• Transfer a chat to a colleague or group when needed
• Improve resolution time when working together as a team

Live chat, messaging & calls all under one roof

• Calls, video, live chat, SMS and WhatsApp
• Help clients across multiple channels from your single interface
• Save your agents time by removing the need to switch between apps
• Keep a central record of all your chat conversations

What’s UP Jerry? Integrate CRM to know who's messaging

• 3CX CRM integration will identify customers as messages come in
• Answer your customers with a personalized greeting. Make them feel valued
• Give the best customer service with all your customer’s history in one place
• Enable CRM logging to automatically create new leads cutting data entry time

Automatic WhatsApp message assignment

• Send your WhatsApp messages to a queue of agents to share the load
• Allow chats to be assigned to the first agent that responds
• Track your response times with SLA timers
• Run reports to track SLAs, reply times, and agent performance

Chat

Call

Video

Answer WhatsApp business messages from 3CX apps:

• Webclient (Microsoft Edge, Google Chrome)
  
• Mobile application (android, iOS)
• Desktop application (Windows, MAC)

• Respond to new Facebook leads faster
• Transfer chats to qualified team members
• New support channel
• Give customers confidence to get in touch
• Strengthen your brand with improved response times

Reply to Facebook messages from 3CX apps:

• Queue-based group message handling
• Reports provide you with information on response times and message performance

Automatically assign Facebook messages to a group.

BENEFITS

Quick Installation

The client can easily install desk phones by simply plugging in the phone to the network

Voice-to-Email

Voicemails get delivered as email with audio attachments to a user with the voicemail-to-email functionality

Smart Call

If client is busy or away, calls can be forwarded to an alternate location dependingon the status of their extension

Constant Connectivity

No matter the time or location, clients and their employees can access meetings as well as make and receive calls and messages from where in the world

Cost

CxC 3CX is more affordablehosted in the cloud than on premise, becauseConvergia covers the maintenance, administration, power, support and warranty,all while keeping clients updated

Coverage

Convergia helps you implement this solution with our PSTN service throughoutPan-America; Canada, United States, Mexico, Colombia, Peru, Chile, Argentina, and Brazil

COMPETITIVE ADVANTAGES

• Convergia takes care of management and monitoring so you don’t have to

• Simple and quick set-up; download the 3CX app and be connected

• Maintain full functionality of the office from anywhere in the world

• Call, chat, create meetings and video call allin the same environment

• Users can see who is logged in as well as manage chat messages, voicemails, and meetings