Call Answer/Initiate

Let's users answer inbound calls with a touch, and place outbound calls either by dialing the full phone number or by clicking a name in the client. Can be done by name and number

Auto Attendant

Create a menu system that enables external and internal callers to locate and place or transfer calls to company users or departments in your organization

Transfer a Call

Let's users transfers calls to another person. Or, if they need to leave their office but want to continue the conversation, they can transfer the calls from their PC or IP phone to their cell phone

Cloud Voicemail

Users can listen to their messages on their certified desktop phone, and on all Teams or Skype for Business applications

Group Call Pickup and Forward to Group

Let's users share incoming calls with colleagues so that the colleagues can answer calls that occur while the user is unavailable

Call Queues

Configure how call queues are managed for your organization: for example, set up greetings and music on hold, search for the next available call agent to handle the call, and so on

Call Park and Retrieve

Users place a call on hold. When a call is parked, the service generates a unique code for call retrieval. The user who parked the call or someone else can then use that code and a supported app or device to retrieve the call

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About Convergia

Convergia is the Pan-American Value-Added Distributor of Connectivity Solutions

Convergia is the convergence of connectivity for people, machines and business

20+ Years experience as a Connectivity Distributor

Pan-American 365/24/7 support by people for people

Pan-American company with Global connectivity offering

Private, Profitable, Family owned

Member of Future Electronics multi-billion $ family of companies

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