Connectivity
Voice
Solutions
CxC Wireline
CxC Solutions Enterprise
CxC Wireless
CxC Edge Security Gateway
CxC Flex Direct Multicloud
CxC Flex Dynamic Multicloud
CxC Flex Megaport Cloud Router
CxC Flex Megaport Virtual Edge
CxC Hybrid SD-WAN
CxC Secure SD-WAN
CxC SIM BWB
CxC SIM IoT
CxC Router
CxC Open VPN Cloud
CxC 3CX
CxC 3CX FoIP
CxC Cloud Fax
CxC BroadCloud
CxC SIP Trunking
CxC Teams
CxC Teams- Direct Routing
CxC Webex
CxC SoftSwitch
CxC IP Phone
CxC App Factory
CxC Cloud
CxC Indoor Lighting
CxC Smart Asset
CxC Smart Agriculture
CxC Smart Building
CxC Smart Environment
CxC Smart Water
Panamerican Presence
CxC Full-Service Connectivity Monitoring and Management for your requirements
Any Technology | Any Speed | Any location
Value Added Distributor of Connectivity from the best global connectivity providers
We negotiate and escalate with the Connectivity providers, so you don’t have to
CxC Wireline Offers
CxC Wireless Offers
For IoT Connect Products:
SMALL Data Plans
Connectivity made SIMPLE
The Pan-American, Value Added Distributor of Wireline and Wireless Connectivity Solutions
For Connected Products:
BIG Data Plans
For Business Wireless Broadband:
BIG and FAST Data Plans
Multicloud
Multicloud
• Orders and Fulfillment
Connectivity, Voice, Solutions
• Create quotes
For new products and plans in any market
• Issue escalations, remediation and reporting
Supplier management
• Solution Financing Available
Flexible terms for Mo. Qtr. or Yr. payments
• Security Compliance
Assure your systems are safe and secure
• Dedicated Support
24/7/365 support by people for people
• Activate, Suspend, Terminate Connectivity
Troubleshoot your connectivity with the operator
• Monitor Usage
Usage alarms based on your requirements
• Geofencing
Create rules to control the location of SIM
• Locking SIM
Create rules to control SIM with specific devices
• Rules and Actions
Create rules to have an action for specific situations
• User Rights Management
Add, Delete, Modify rights, Monitor usage
CxC Full-Service Monitoring and Management
What we do for you, so you don’t have to
Monitoring
Management
Connectivity as a Service
The Pan-American, Value Added Distributor of Wireless and Wireline Connectivity Solutions
Convergia Full Service Monitoring and Management (CxC M&M) is a nation-wide, fully managed service that provides wireless connectivity for temporary, permanent and back-up basis. We combine best fit for purpose carrier-class connecitvity and cellular router to include everything you need to keep your business securely connected - routers, antennas, installation, network access, device and connectivity management and 24/7/365 technical support - for one monthly price.
Connectivity plans built for your requirements
Any Data | Any Speed | Any Location
Value Added Distributor of Connectivity plans from multiple global connectivity providers
Convergia offers “Shock-Free”
Data plans You will receive Alerts as
you approach your monthly data limit
(at 50% usage and again at 80% and 100% usage)
We negotiate and escalate issues with the Connectivity providers, so you don’t have to
A dedicated Project management team manages on-time service implementation.
A dedicated support team comprising Level 1, Level 2 and Level 3 operations ensures best-in-class Customer experience.
Support highlights
Service Assurance and Support:
Service Delivery / Implementation:
Coordination with end user / customer.
Coordination with Convergia Network Operations and third parties.
Located in three geographies: Montreal, Miami, and Lima, for disaster management readiness.
Proficient in three languages: English, French, and Spanish.
24x7x365 Support for all levels.
• Ticket creation
• Verification of the event, and proceed with the solution. If required, the ticket is escalated to Level 2/3 Support.
24x7x365 NOC Support – Monitoring, Ticket Remediation and Onsite support
Level 1 & 2 Support
Level 3 Support
Onsite Support
24x7 NOC receives the alarm:
24X7 NOC
ALARMS
NOTIFICATIONS
• Receives ticket and analyzes the event
• Solves event
• If it is not possible to solve it remotely, then requests onsite support
Support Engineer:
Support Engineer
• Coordinates with Level 2 Support
Physically verifies the problem
Solves event in coordination with Level 2 / Level 3 Support
Onsite Support:
• Alarms for Logical or physical problems on the network.
• We work with: Zabbix and Ansible.
Monitoring tools
Onsite
Support
REQUESTS
Global Coverage - Access to multiple operators in your countries, with the best price, and the best coverage
1
Secure and Private Network - Protect your connected products with our access point name (APN) or virtual private network (VPN)
2
Convergia does the month-to-month invoicing and collections for our Channel Partners/Agents
3
24/7/365 Support by people for people, talk to a person that speaks your language
4
Convergia provides SIM management, enablement, suspension, and termination
5
Flexible and Transparent Contracts - Full disclosure, with a financial team available to work out any solution to your project needs
6
Convergia has a long-established commercial & technical escalation with all the connectivity providers
7
8
Convergia does the time-consuming connectivity conformance management with providers
Why Convergia?
You take care of your customers, Convergia will take care of you
Convergia is the Pan-American Value-Added Distributor of Connectivity Solutions
Convergia is the convergence of connectivity for people, machines and business
20+ Years experience as a Connectivity Distributor
Pan-American 365/24/7 support by people for people
Pan-American company with Global connectivity offering
Private, Profitable, Family owned