Leave the network complexity to our experts and focus on growing your business
With our comprehensive Monitoring and Management service, your infrastructure will always be secure, optimized, and available
Connect with us!
Compatible with the Convergia Portfolio
This solution integrates natively with Convergia’s core pillars, enabling a more robust, scalable, and flexible architecture
Connectivity for your business with combined wireline and wireless solutions
Voice offers the best Pan-American service, VOIP phones, wireline SIP, and VOIP PSTN
Solutions for Industrial & Enterprise IoT, enabling Digital Transformation quickly, cost-effectively and at scale
Full-Service Connectivity Monitoring and Management for your requirements
Full-Service Connectivity Monitoring and Management for your requirements
Any Technology | Any Speed | Any location
- Celullar 4G, 5G, IoT Business
- Fiber, Cable, DSL, T1, PRI
- DSx, OCx, SONET, Ethernet, and EoC
- Dedicated Internet Access (DIA)
- Network to Network Interface (NNI)
- Point to Point
- Multiprotocol Label Switching (MPLS) routing
- Software Define Wide Area Networking (SDWAN)
- Starlink
Value added distributor of Connectivity from the best global Connectivity providers
We negotiate and escalate with the Connectivity providers, so you don’t have to
Value added distributor of Connectivity from the best global Connectivity providers
We negotiate and escalate with the Connectivity providers, so you don’t have to
Your Strategic Partner for a Flawless Network
Our service goes beyond simple monitoring
We deliver tangible value for your business:
Full-Service Monitoring and Management
What we do for you, so you don't have to
Order SIM card, order devices, order IOT
Solutions/Applications
Invoice (by SIM)
Create rules to control the location of SIM
Create quotes
For new products and plans in any market
Dedicated support
24/7/365 support by people for people
Usage Monitor
Usage alarms based on your requirements
Activate, Suspend, Terminate Connectivity
Troubleshoot your connectivity with the operator
Geofencing
Create rules to control the location of SIM
SIM Lock
Create rules to control SIM with specific devices
Actions
Create rules to have an action for specific situations
Monitoring
Management
Onsite IT services
Onsite IT services
The ease of managing and monitoring multiple MNOs, MVNOs, Routers and Satellite Management Platforms in a single pane of glass is unparalleled and key to thriving in an edge-first market
Connectivity as a Service
The PanAmerican, Value Added Distributor of Wireless and Wireline Connectivity Solutions
Convergia Full Service Monitoring and Management (M&M) is a nation-wide, fully managed service that provides wireless connectivity for temporary, permanent and back-up basis. We combine best fit for purpose carrier-class connecitvity and cellular router to include everything you need to keep your business securely connected – routers, antennas, installation, network access, device and connectivity management and 24/7/365 technical support – for one monthly price
Cellular Connectivity
Satellite Connectivity
Edge Routing
One of our principal partners around the world provides the widest range of services for on-site installations, including site surveys, equipment configurations, depending on customer requirements and apply knowledge of multiple technologies
Physical site surveys
Wireless design
Infrastructure Cabling
Pivital is a global provider of onsite IT services. We provide our clients 24x7x365 deployment and break/fix capabilities to ensure their technology is available when they need it. With coverage in 150+ countries, Pivital can manage your challenging global locations. Our technology based approach to quality ensures that technicians are well prepared prior to their arrival onsite, and upon job completion, we provide our clients high-quality deliverables from the results onsite
24x7x365 NOC support – monitoring, ticket remediation and onsite support
Monitoring tools
- Alarms for Logical or physical problems on the network
- We work with: Zabbix and Ansible
Level 1 & 2 Support
24×7 NOC receives the alarm:
- Ticket creation
- Verification of the event, and proceed with the solution. If required, the ticket is escalated to Level 2/3 Support
Level 3 Support
Support Engineer
- Receives ticket and analyzes the event
- Solves event
- If it is not possible to solve it remotely, then requests onsite support
Onsite Support
- Coordinates with Level 2 Support
- Physically verifies the problem
- Solves event in coordination with Level 2 / Level 3 Support
You take care of your customers, Convergia will take care of you
- Global Coverage – Access to multiple operators in your countries, with the best price, and the best coverage
- Secure and Private Network – Protect your connected products with our access point name (APN) or virtual private network (VPN)
- Convergia does the month-to-month invoicing and collections for our Channel Partners/Agents
- 24/7/365 Support by people for people, talk to a person that speaks your language
- Convergia provides SIM management, enablement, suspension, and termination
- Flexible and Transparent Contracts – Full disclosure, with a financial team available to work out any solution to your project needs
- Convergia has a long-established commercial & technical escalation with all the connectivity providers
- Convergia does the time-consuming connectivity conformance management with providers
Connectivity plans built for your requirements
Any Data | Any Speed | Any Location
- Low Power, low data usage plans (NB-IoT, CATM1, LoRaWAN)
- Custom data plans from 1MB to 100’s of GB per month (4G, 5G)
- High Speed plans up to 100Mbps (4G, 5G)
- Fixed Wireless Internet
- Starlink & LEO Stallite
Value Added Distributor of Connectivity plans from multiple global connectivity providers
- Wireless Mobile Network Operators (MNO)
- Wireless Mobile Virtual Network Operators (MVNO)
- Wireless Mobile Network Wholesalers
- Wireless fixed point to point
- Wireless fixed to internet
- Wireline; Fiber, Cable, MPLS
- Starlink
We negotiate and escalate issues with the Connectivity providers, so you don’t have to
Convergia offers “Shock-Free” Data plans! You will receive Alerts as you approach your monthly data limit
(at 50% usage and again at 80% and 100% usage)
We negotiate and escalate issues with the Connectivity providers, so you don’t have to
Support Highlights
Service Assurance and Support:
Installations over all Regions
A dedicated support team comprising Level 1, Level 2 and Level 3 operations ensures best-in-class Customer experience
Located in three geographies: Montreal, Miami, and Lima, for disaster management readiness
Proficient in three languages: English, French, and Spanish
24x7x365 Support for all levels
Service Delivery / Implementation:
A dedicated Project management team manages on-time service implementation
- Coordination with end user / customer
- Coordination with Convergia Network Operations and third parties
Frequent questions
Our service provides proactive 24/7 monitoring and expert management of your network infrastructure. We identify and resolve issues before they impact your operations, optimize network performance, and ensure maximum availability, allowing you to focus on your core business
Why choose WhatsApp Business through Convergia for our corporate operations?
How does this solution benefit our B2B models and wholesale operations?
Will our corporate and customer information be secure operating with Convergia?
What impact does this automation have on our Customer Service efficiency?
Who are our Partners for the SMS product?
Convergia's benefits
Local billing
In any currency for multiple services in various locations in the Pan-American region
Pan-American Coverage
Throughout Canada, the United States, and Latin America
Local support in your language
Rapid assistance throughout the Americas
25+
Years of experience in the telecommunications and connectivity sector
All in one
Connectivity and Voice Solutions throughout the Americas
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