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Omnichannel automation:
The corporate standard for WhatsApp Business
Scale your operations with Infobip’s official API and Convergia’s strategic deployment. Mass management, bank-grade security, and native CRM integration
Trust & infrastructure
800+
Direct carrier connections
Trusted by +2,000 brands
99.9% Uptime SLA
Minimum Delivery Latency | ISO 27001 & GDPR Certification
Solutions for Industry
Banking & finance
- Preventive fraud and security alerts
- Payment reminders and collection automation
- Secure delivery of One-Time Passwords (OTP)
- Automated support for account balances and statements
Logistics & distribution
- Real-time delivery notifications
- Fleet management and last-mile coordination
- Automated delivery rescheduling
- Dynamic inventory updates
Healthcare
- Medical appointment confirmation and reminders
- Secure and confidential delivery of lab results
- Automated AI patient triage
- Medication reminders and treatment follow-ups
Telecommunications
- Automated balance top-ups and payments
- Network outage or maintenance notifications
- Up-selling campaigns for plan renewals
- Agile management of billing inquiries
Manufacturing & energy
- Automated B2B order tracking
- Preventive equipment maintenance alerts
- Critical supply chain updates
- Shift coordination and internal logistics
Boost your strategy
Moments
Orchestrate high-impact omnichannel campaigns
- Automate complete
customer journeys - Easily create personalized templates
- Design predefined
messages for your campaigns
Conversations
Manage support with human agents
- Operate from a cloud-based contact center
- Enable agents to handle multiple chats
- Access the full history of previous
interactions
Answers
- Build AI chatbots without writing a single line of code
- Design intelligent,intent-based responses
- Use an intuitive development platform
- Provideimmediate, scalable 24/7 support
Moments
Orchestrate high-impact omnichannel campaigns
- Automate complete
customer journeys - Easily create personalized templates
- Design predefined
messages for your campaigns
Conversations
Manage support with human agents
- Operate from a cloud-based contact center
- Enable agents to handle multiple chats
- Access the full history of previous
interactions
Answers
- Build AI chatbots without writing a single line of code
- Design intelligent,intent-based responses
- Use an intuitive development platform
- Provideimmediate, scalable 24/7 support
Arquitecture & functionality
Customer
Infobip omnichannel platform
Bot/AI
Enterprise systems (CRM)
Human Agent
Key enterprise features
Key enterprise features
Why Choose an Omnichannel Platform?
Our Solution
Platform
- Unlimited devices
- Advanced AI Capabilities
- Native CRM Integration
- Risk free
Other solution
- Limited Devices (Up to 5)
- No AI Capabilities
- No CRM Integration
- Risk of Blocking
Frequent questions
The platform we integrate is designed specifically for the enterprise segment. For your B2B platforms, it allows you to send traffic at scale stably; and for your commercial divisions, it provides automated tools to directly expand your wholesale sales
Yes, security comes first. Through our integration, all your data is encrypted and protected before being sent to the WhatsApp Business Platform. Additionally, the platform allows you to securely and seamlessly authenticate your customers, building trust in every interaction
A direct operational impact. Through Convergia, you can provide 24/7 support using easy-to-use automation capabilities. In fact, 99% of chatbot and customer service interactions on this platform are successfully completed, with the ability to enable support in up to 14 languages
Because by working with Convergia, you access Infobip’s leading infrastructure to boost your business messaging. We enable you to design end-to-end customer journeys on a reliable platform already trusted by 2,000 brands worldwide for their digital transformation
Why choose WhatsApp Business through Convergia for our corporate operations?
How does this solution benefit our B2B models and wholesale operations?
Will our corporate and customer information be secure operating with Convergia?
What impact does this automation have on our Customer Service efficiency?
Who are our Partners for the SMS product?
Convergia's benefits
Local billing
In any currency for multiple services in various locations in the Pan-American region
Pan-American Coverage
Throughout Canada, the United States, and Latin America
Local support in your language
Rapid assistance throughout the Americas
25+
Years of experience in the telecommunications and connectivity sector
All in one
Connectivity and Voice Solutions throughout the Americas
Are you ready to send your first official message?
Build your solutions with Convergia: