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Connect with your customers in seconds via SMS

Instant one-to-many communication to anyone with a cell phone, anywhere in the world

  • Mass and personalized SMS
  • Immediate delivery
  • Real-time reports
  • Easy integration with your business
Explore solution

Design conversational journeys and transform the customer experience through enterprise integration with WhatsApp Business

Platform Enable your organization to communicate directly, automatically, and securely with customers and prospects from an official, widely adopted channel

WhatsApp as a strategic channel for your company

Turn WhatsApp into an official business communication channel

Integrate processes, automate interactions, and strengthen customer relationships from a secure, scalable, and results-oriented platform

Boost your business messaging on WhatsApp with a reliable platform

Create meaningful interactions through the WhatsApp Business Platform, integrating intuitive automation and continuous support to offer 24/7 customer service

2.44 billion

Active WhatsApp users globally

99%

Chatbot interactions and customer service on the Infobip platform take place on the WhatsApp Business Platform

80%

Annual increase in the use of the channel for B2C interactions from the platform

SMS: mass reach and critical notifications

While WhatsApp enhances conversational interaction, SMS continues to be a key channel for immediate, mass communications with high delivery rates

Ideal for:

  • Critical alerts

  • Operational notifications

  • Urgent communications

  • Reaching users without a data connection

With the integration of WhatsApp Business Platform, your organization can enable:

Mensajería transaccional​

Confirmaciones de pago, estados de pedido, activaciones de servicio y notificaciones críticas enviadas en tiempo real

Conversational automation

Smart flows connected to your CRM, with hybrid bots (automation + human agent) for 24/7 service

Autenticación segura (OTP)​

Validación de identidad y doble factor de autenticación directamente en WhatsApp

Conversational marketing

Personalized campaigns using approved templates, advanced segmentation, and interaction tracking

Activate WhatsApp for my business

Global

SMS reach anyone, anywhere, anytime with mobile device and a cell phone signal

Immediate

Send messages within seconds and see who has received them

Personal

SMS is a personal message and mobile phones are very personal devices

Cost-effective

Text messages are inexpensive

Easy

SMS is a globally adopted communication channel. Everyone knows how to open, read and text a message

Simple

SMS 160 character messages are small, direct, concise and go straight to the point

Why SMS

What you can do with SMS

Sales

  • Promotions
  • Back in stock
  • Customer Support
  • Abandoned Cart
  • Shipping Notifications

Customer Reviews

  • Review Incentives
  • Purchase Experience
  • Support offers

Customer Support

  • Product Questions
  • Product Returns
  • Recall notices
  • Scheduling
  • Support update

Product Launches

  • Affinity marketing
  • Promotions
  • Special Events

Security

  • Multi-Factor Authentication
  • Password Reset
  • Checkout Authorization
  • Banking Authorization

Appointments Reminders

  • Real Estate
  • Doctors
  • Prescriptions
  • Reservations

Political Campaigns

  • Registration reminders
  • Polling
  • Donations
  • Events

Orders

  • Food & Drink
  • Parking car pickup
  • Reservations

Alerts / Notifications

  • Weather Warning
  • Transit Warning
  • Amber Alerts
  • Calendar events

Brand Engagement

  • Text an Expert
  • Inspirational SMS
  • Q&A

Coupon

  • Affinity marketing
  • Promotions

Finance

  • Debit / Credit notice
  • Access Alerts
  • Collections
  • Promotions
Hable con un experto y conozca más​

How does the process work?

1

Load your database

Or type the numbers manually

2

Write your message

Customize names, links or any necessary information

3

Send the message

Send your message or schedule the delivery

Funcionalidades diseñadas para una experiencia del cliente sin límites

Alerts, notifications and SMS campaigns to any device from a simple and efficient interface with our SMS Business solution

  • Sending SMS by Premium Routes
  • Two ways without the need for a keyword
  • Connect wuth 600 operator worldwide
  • Turnkey solution
  • Software customization for management
  • 24/7 support
  • Service for sending more than 50,000 monthly messages

Service availability

Canada

United States

Mexico

Dominican Republic

El Salvador

Panama

Costa Rica

Colombia

Ecuador

Peru

Brazil

Uruguay

Chile

Argentina

Guatemala

Venezuela

Incentivize the Sale

Send promotions

Send offers and discounts to clients and prospects

Alerts and reminders

Did you send a package and they didn’t receive it?
Notify them and provide the best service

Take them to your messaging platform

Connect your users with your sales team and start selling more

Loyalty Programs

Send special promotions to your customers, turn them into frequent customers

Track and trace orders

Keep your customers informed of the status of their purchase

Satisfaction surveys

Listen to your users, they are your best mentors to optimize your service and sell more

Frequent questions

How can Convergia's SMS service improve our customer communication and increase engagement?

Our SMS service enables you to send personalized and timely messages directly to your customers’ mobile devices. With open rates exceeding 98%, SMS significantly enhances the reach and effectiveness of your communications, making it ideal for notifications, promotions, and customer service, thereby increasing engagement and customer satisfaction

What personalization and segmentation capabilities does the SMS platform offer?

Our SMS platform offers advanced personalization and precise audience segmentation. You can tailor messages based on demographic data, purchase history, or customer preferences. Additionally, it provides scheduling and automation features to send messages at the optimal time, enhancing the relevance and effectiveness of your campaigns

How does Convergia ensure compliance with privacy and communication regulations in the SMS service?

Our SMS service is designed to comply with regulations such as TCPA, GDPR, and other applicable privacy laws. We implement consent management features, easy opt-out options for recipients, and maintain detailed communication logs. Additionally, we provide guidance and tools to help you maintain regulatory compliance in your campaigns

What type of analytics and reporting does the SMS platform offer to measure the success of our campaigns?

Our SMS platform provides detailed, real-time analytics of your campaigns. It offers key metrics such as delivery rates, open rates, response rates, and conversions. These reports enable you to optimize your communication strategies, measure the ROI of your campaigns, and make data-driven decisions to continuously improve the effectiveness of your SMS messages

Who are our Partners for the SMS product?

Our strategic partners are Centro Telecom, Connect Telecom, IntiCo, Infobip, and UPIX

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