3CX is a complete powerful Cloud Communications Platform, offering customers a simple, flexible, and affordable solution to call, video and live chat. With 3CX, businesses can increase productivity, enhance customer experiences, and at the same time dramatically cut costs and management headaches
What is 3CX?
Features
Hosted PBX
- Call transfer
- Forwarding rules
- Call waiting
- Call parking
- Call Pickup
- Music on hold
- Voicemail
- Digital receptionist
- Ring groups
- Call recordings
- Phone directory
- Auto-provisioning
Unified Communications
- Chat
- VideoCall
- Presence
- Two Factor Autentication
- Webmeeting
- Whiteboard
- Survey
- Screen sharing
- Share PDF
- Remote Assistance
Integrations
- CRM
– Zendesk
– Salesforce
– MS Dynamics
– Zoho
– Others - Live Chat (Chat, call, video)
- SMS
- Office 365
- Google Single Sign-On
- Transcription
- OpenAI Wishper
- Google Speech
Call Center
- Call Queues
– Polling Strategies - Call Monitoring
– Listen
– Wishper
– Barge-In - SLA Alerts
- Switchboard
- Wallboard
- Reports
- CallBack
- Announce Queue position to caller
- Evaluate customer experience with survey
- Build Complex Call flows with CFD
Mobility and remote work
Mobile
- Android
- iOS
Desktop
- Windows
- MAC
IP Phones
- Yealink
- Grandstream
Webclient
- Google Chrome
- Microsoft Edge
WORKING BETTER, TOGETHER
Benefits
Scalability
As businesses grow, their communication needs evolve. 3CX is designed to scale your business, providing the flexibility to add extensions, increase simultaneous calls and take advantage of features as required
Unified Communications
3CX includes voice calls, video conferencing, instant messaging, and more. The unified communications approach simplifies the management of different communication channels, allowing for easier coordination and improved collaboration within the organization
Flexibility and Mobility
With 3CX, employees can make and receive calls, attend meetings, and collaborate with colleagues from anywhere in the world using their smartphones, tablets, or laptops. This seamless mobility ensures that business operations continue unabated, regardless of location, thereby enhancing overall efficiency and responsiveness
Cost Efficiency
3CX operates on a software-based system that significantly reduces expenses for on-premises installation, maintenance and energy
CRM Integration
Take advantage of the 3CX integration features
- Caller ID to Contact Name – inbound calls trigger a CRM contact lookup
- Contact Lookup in CRM based on Name, Number or Email if you search for a name in the 3CX Webclient
- Call & Chat Journalling – calls and chats are logged in the CRM Contact Card as CRM call records
- Create a new CRM contact from the 3CX client for calls from new numbers
- Click to Call – launch calls straight from CRM via 3CX, using the 3CX Click2Call Browser extensions for Google Chrome and Microsoft Edge
Popular CRMs and Helpdesk are supported
- Bitrix24, ConnectWise, Freshdesk, Hubspot, Microsoft Dynamics 365, MongoDB, Salesforce, SQL Databases, Vtiger, Zendesk, Zoho, Jetpack CRM, Kommo, Pipedrive
- Convergia can also integrate 3CX with custom CRMs via the CRM Integration Wizard
3CX supports popular CRM and helpdesks
- Salesforce, Freshdesk, Microsoft Dynamics, Microsoft 365, Zendesk, Hubspot, and many more
- Convergia can add new CRM custom integrations with 3CX REST API
Facebook Integration
With 3CX, you can attend to messenger business messages immediately from the Web Client, Desktop App and smartphone apps
Teams of agents can answer, transfer and resolve customer messenger queries all from one platform. Give clients more ways to reach you and let agents respond to facebook leads right within the 3CX platform
Need help from another team member? No problem! Transfer chats easily to colleagues or groups, improving response times and team collaboration
- Respond to new Facebook leads faster
- Transfer chats to qualified team members
- New support channel
- Give customers confidence to get in touch
- Strengthen your brand with improved response times
- Queue-based group message handling
- Reports provide you with information on response times and message
Answer Facebook company messages from 3CX
Answer Facebook company messages from 3CX
One solution: live chat, social media, calls
One solution: live chat,social media, calls
Know who’s chatting
Know who’s chatting
Auto-assign Facebook messages
Auto-assign Facebook messages
Live Chat and Website Integration
As many as 50% of live chats end up being forwarded to the call center with the customer having to explain everything again! In these cases, live chat systems are yet another obstacle prolonging resolution times. Not so with 3CX Live Chat! The customer or chat agent can instantly elevate the chat to a call to explain better
WhatsApp Integration
With 3CX, you can attend to WhatsApp business messages immediately from the Web Client, Desktop App and smartphone apps
Teams of agents can answer, transfer and resolve customer WhatsApp queries all from one platform. Give clients more ways to reach you and let agents respond to WhatsApp leads right within the 3CX platform. Need help from another team member? no problem! Transfer chats easily to colleagues or groups, improving response times and team collaboration
Answer WhatsApp business messages from 3CX apps
- Webclient (Microsoft Edge, Google Chrome)
- Mobile application (android, iOS)
- Desktop application (Windows, MAC)
Answer WhatsApp business messages from 3CX
- Give your clients more ways to get in touch
- New WhatsApp leads can be responded to directly from 3CX clients
- Transfer a chat to a colleague or group when needed
- Improve resolution time when working together as a team
Automatic WhatsApp message assignment
- Send your WhatsApp messages to a queue of agents to share the load
- Allow chats to be assigned to the first agent that responds
- Track your response times with SLA timers
- Run reports to track SLAs, reply times, and agent performance
Live chat, messaging & calls all under one roof
- Calls, video, live chat, SMS and WhatsApp
- Help clients across multiple channels from your single interface
- Save your agents time by removing the need to switch between apps
- Keep a central record of all your chat conversations
What’s Up? Integrate CRM to know who’s messaging
- 3CX CRM integration will identify customers as messages come in
- Answer your customers with a personalized greeting. Make them feel valued
- Give the best customer service with all your customer’s history in
SIMPLE AND QUICK SET-UP
Success Stories
Convergia Benefits
PanAmerican Coverage
Local Billing
Centralized Operations Team
One-Stop Shop
Connectivity and Voice Solutions throughout all of PanAmerica
