Job Details:

Level II Engineer

Full details of the job:
Vacancy Name Level II Engineer
Vacancy No 03521
Employment Type Full-time
Location Address 1000 Brickell Ave Suite 910 Miami, FL 33131 – USA
Description We are the value added distributor of Connectivity products and Solutions company, founded in Santiago de Chile and Montreal, Canada in 1998. We are the convergence of connectivity solutions for people, machines and business. We have a wide and solid presence in the Pan-American region. Our complete portfolio of products and services are available in North, Central and South America. With more than 20 years of experience in the industry, Convergia has developed important strategic alliances with numerous leading technology companies worldwide, and an exemplary list of customers who currently benefit from our solutions and personalized attention. Connectivity is our passion.
Key Responsibilities • Respond to support requests from customers via telephone and e-mail
• Install and configure LAN/WAN hardware equipment and software
• Install and configure IP phones as well setup auto provisioning
• Provision new WAN connection on routers and L3 switches such Cable, DSL, Ethernet, Gig Ethernet
• Troubleshoot networking hardware, software and provide detailed analysis of networking problems by using the proper diagnostic tools for Ethernet, Fast Ethernet and Gigabit Ethernet and wireless technologies
• Follow up on opened trouble tickets with providers and partners to ensure quick resolution
• Maintain and monitor existing infrastructure internally and/or remotely
• Participate in new projects, in the planning and testing and implementation phases
What We Look For • In depth experience & knowledge of TCP/IP & routing protocols (OSPF-BGP-EIGRP-HSRP-MPLS VRRP etc.)
• In depth experience & knowledge of VPN technologies (IPSEC – IKE – 3DES – SSL Certificates etc.)
• Excellent Knowledge of Sip trunking - elastix-asterisk- freePBX
• Experience with configuring and troubleshooting IP phones such as Yealink , Cisco 3PCC, Avaya, Polycom
• Knowledge of Unified Communication such Broadsoft/Cisco cloud platform
• Experience with GSX9000HD -PSX Manager (Sonus) would be an asset
• Knowledge of Security architectures and firewalls (Checkpoint, PFsense, Cisco ASA etc.)
• In depth knowledge of LAN architecture and VLANs
• Excellent Knowledge of VoIP protocols such as H323, SIP
• Knowledge of Avaya/Nortel and Cisco vendor specific hardware is required
• Experience in the planning, testing and implementing new Voice and Data network topologies
• Experience in the installation and maintenance of networking equipment (routers, layer 2 and 3 switches, firewalls, ASA)
• Minimum 3-4 years hands on experience in the LAN/WAN environment in medium to large environments
• Minimum 3-4 years hands on experience with Routers and switches configurations and installations in medium to large environments
• Experience with monitoring tools such as MRTG, Nagios, Cacti, Sniffer etc.
• CCNP certification or equivalent experience is required
• Service provider experience and exposure is an asset
Applications Close Date We are recruiting for this role on an ongoing basis
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